Volaris’ Guatemala phone, +502 2301 3939, sells tickets; it is not the help line. Volaris’ own contact page says its official phone lines are only for ticket and add-on sales, and sends flight-status, reservation-code and check-in questions to WhatsApp. This page collects Volaris’ published contact channels, its check-in rules, and the routes its Guatemala site sells from Guatemala City with a fare showing, checked on October 21, 2026. For the Cancún route in both directions, see Guatemala City to Cancún; for which routes to Guatemala are nonstop, see direct flights to Guatemala.
Quick summary
- Phone in Guatemala: +502 2301 3939, for ticket and add-on sales only (Volaris’ contact page).
- WhatsApp: 55 5898 8599 as printed, for flight status, reservation code, check-in and trip questions.
- Check-in: only in the Volaris app, 24 hours to 1 hour before an international flight.
- Terminal: La Aurora’s north terminal, zona 13.
- Routes from Guatemala City with fares on October 21, 2026: 12 of the 26 route pages on Volaris’ Guatemala site; lowest headline fare US$62 (Guadalajara).
- Not on Volaris’ route pages: whether a flight is nonstop, and flight times.
How to contact Volaris from Guatemala
Volaris’ contact page, read October 21, 2026, lists these channels:
| Channel | Number or place | What Volaris says it handles |
|---|---|---|
| Phone, Guatemala | +502 2301 3939 | Sales of plane tickets and additional services only |
| 55 5898 8599 (as printed) | Flight status, recovering your reservation code, check-in, questions on your trip, bags and add-ons | |
| Ari (AI agent) | Listed on the contact page | Flight status, baggage, add-ons, travel policies, frequent questions; available 24 hours |
| Tu Experiencia Volaris | Linked from the contact page | Clarifications and follow-up of requests, v.club, v.pass and the Volaris INVEX card; response time up to 48 hours |
| Airport counter | La Aurora | Check-in help in the cases listed below; bag drop |
Volaris’ sales lines in other countries, from the same page: United States +1 855 VOLARIS (8652747), Mexico +52 (55) 1102 8000, El Salvador +503 2504 5540, Honduras +504 2263 0231, Costa Rica +506 4000 0229; TTY +1 (855) 425-2002. The contact page gives no street address for a Guatemala office.
Routes from Guatemala City with a fare showing
Volaris’ Guatemala site has a city-to-city sitemap with 26 route pages from Guatemala City. Each page has a fare calendar labelled one way, economy class. Read on October 21, 2026, these 12 showed fares; the table gives the lowest fare shown for each month, in US dollars, and the headline figure in the page title.
| From GUA to | Headline | Oct 2026 | Nov 2026 | Dec 2026 | Jan 2027 | Feb 2027 | Mar 2027 |
|---|---|---|---|---|---|---|---|
| Cancún (CUN) | 83 | 83 | 132 | 157 | 135 | 134 | 134 |
| Mexico City (MEX) | 73 | 162 | 73 | 112 | 121 | 127 | 121 |
| Guadalajara (GDL) | 62 | 184 | 196 | 108 | 103 | 62 | none |
| Monterrey (MTY) | 102 | 204 | 132 | 148 | 150 | 125 | 145 |
| Tijuana (TIJ) | 143 | 173 | 160 | 145 | 229 | 143 | 158 |
| Chihuahua (CUU) | 136 | 230 | 173 | 136 | 150 | none | none |
| Los Cabos (SJD) | 127 | none | 165 | none | 148 | none | 127 |
| La Paz (LAP) | 121 | none | 155 | 121 | none | none | none |
| Mexicali (MXL) | 219 | 295 | none | none | 219 | 236 | none |
| Los Angeles (LAX) | 159 | 306 | 290 | 250 | 221 | 161 | 161 |
| Chicago (ORD) | 150 | 234 | 204 | 192 | 183 | 190 | 150 |
| Orlando (MCO) | 82 | none | none | 141 | 138 | 82 | 82 |
A cell marked none means the calendar showed “No hay resultados disponibles” (no results available) for that month. Volaris stamps each figure with how long ago it was seen, from minutes to hours; its Guatemala City page heads a similar list “Últimos precios encontrados por otros” (latest prices found by others). Search your own date before relying on one.
Route pages with no fare in any month (October 2026 to March 2027): San Pedro Sula, Chetumal, Culiacán, Hermosillo, León, Los Mochis, Mérida, Miami, Morelia, New York (JFK), Puerto Vallarta, Tepic, Tuxtla Gutiérrez and Washington (IAD). A route page on Volaris’ site is not, by itself, evidence of a flight.
Volaris’ Guatemala City page says it flies from Guatemala City to more than 60 destinations in Central America, Mexico and the United States. Its own sitemap lists 26 from-Guatemala City route pages, and its route pages do not mark which flights are nonstop and which connect.
Check-in and the airport
Volaris’ check-in page, read October 21, 2026, sets out these steps for international flights:
| Step | What Volaris’ page says |
|---|---|
| Where | Only in the Volaris app (“Mis viajes”), with your reservation code and surname |
| When | From 24 hours to 1 hour before departure |
| Documents | Scan your passport, and your visa if your destination requires one; add your address at the destination and an emergency contact |
| Checked bags | At Volaris’ counter, at least 3 hours before an international flight |
| Final waiting lounge | One hour before an international departure is “lo ideal” (ideal), per Volaris |
The page lists the cases that need help from WhatsApp or the airport counter instead: special services, immigration restrictions, unaccompanied minors, assistance during the trip, selection for extra inspection by the authorities, travelling with a service or emotional support animal, and a passport whose name, gender or date of birth does not match the reservation. Your reservation code is 6 characters, in the confirmation email.
Volaris’ Guatemala City page says its flights leave from the north terminal of La Aurora International Airport, in zona 13. Getting there from Antigua or the city: airport transfers.
Related
- Guatemala City to Cancún: Volaris fares in both directions and the overland alternative.
- Bus Guatemala to Mexico: Tapachula and Mexico City by bus, with Volaris’ Mexico City fares for comparison.
- Guatemala airports and codes: GUA and the country’s other airports.
- TAG Airlines domestic flights: the domestic carrier to Flores and Puerto Barrios.
Sources
- Volaris, Contacto, read October 21, 2026.
- Volaris, Haz check-in, read October 21, 2026.
- Volaris, Vuelos desde Ciudad de Guatemala, read October 21, 2026.
- Volaris, city-to-city sitemap, read October 21, 2026.
- Volaris route pages
volaris.com/es-gt/vuelos-desde-ciudad-de-guatemala-a-<destination>, fare calendars read October 21, 2026 (evening, Guatemala time), for example Los Angeles and Mexico City.
