In short: CONRED’s national emergency directory has no single 911-style number. It lists 110 and 120 (PNC police), 119 (CONRED), 122 (Bomberos Voluntarios), 123 (Bomberos Municipales), 1554 (Bomberos Departamentales), 125 (Cruz Roja) and 1520 (PROVIAL roadside assistance). Tourists can call 1500 (ASISTUR), which answers in Spanish and English per the US State Department. US Embassy (business hours and after hours): 2354 0000, per the embassy’s contact page read 25 September 2026. Public hospital in the capital: Hospital Roosevelt, 2321-7400 (24-hour emergencies, per its site). Checked 8 October 2026.
Re-sourced 8 October 2026: every number in this article text was checked against its official source. The searchable directory below is rendered from our data file, last verified on 5 August 2026 (emergency numbers, against CONRED) and 1 September 2026 (hospitals, embassy and ASISTUR); some of its entries are not yet verified. Corrections: the Ministerio Público’s 1572 is its line for women victims of violence, not a general crime-report line; the Farmacias Galeno number was wrong (the US Embassy lists 2200-5555 and 2270-1111) and the Farmacia Carolina number had no source; and unsourced PNC response times, the claim that every call is free from any phone, and other generalizations were removed. Re-checked 10 October 2026.
How Emergency Services Work in Guatemala
CONRED’s national emergency directory (conred.gob.gt/numeros-de-emergencia, read 8 October 2026) has no single 911-equivalent number: it lists one number per service.
| Number | Service (per CONRED) |
|---|---|
| 119 | CONRED emergency line |
| 110 and 120 | PNC (Policía Nacional Civil) emergencies |
| 122 | Bomberos Voluntarios (volunteer firefighters) emergencies |
| 123 | Bomberos Municipales (CBM) emergencies |
| 1554 | Bomberos Departamentales emergencies |
| 125 | Cruz Roja Guatemalteca (Guatemalan Red Cross) |
| 1520 | PROVIAL roadside assistance |
Police: 110 and 120
CONRED lists 110 and 120 as the PNC (Policía Nacional Civil) emergency numbers. Tourists can also call ASISTUR on 1500 (below).
Fire & Rescue: 122, 123 and 1554
CONRED lists three firefighting bodies with their own numbers: Bomberos Voluntarios (122), Bomberos Municipales, CBM (123) and Bomberos Departamentales (1554).
Medical Emergencies: What to Know
For an ambulance, the numbers in CONRED’s directory are 125 (Guatemalan Red Cross) and the firefighters (122, 123, 1554). IGSS publishes 1522 as its contact centre (igssgt.org page footer, read 24 September 2026); that page does not present it as an ambulance line, and 1522 does not appear in CONRED’s national emergency directory, so for an ambulance use the CONRED numbers.
Hospitals in Guatemala City:
- Hospital Roosevelt (public): its site publishes 24-hour emergencies and PBX (+502) 2321-7400, and says it offers specialised medical and hospital services free of charge.
- Private hospitals on the US Embassy’s list (published 11 May 2023, read 8 October 2026): Centro Médico, 6a. Avenida 3-47, Zona 10 (2279-4949; emergency 2332-4718); Herrera Llerandi, 6a. Avenida 8-71, Zona 10 (2384-5959; emergency 2334-5955); Hospital Universitario Esperanza, 6a. Avenida 7-49, Zona 10 (2415-9000, which the hospital publishes as a 24-hour PBX). The embassy marks Centro Médico and Herrera Llerandi as private hospitals where the patient must prove they have funds to pay for services.
- Hospital General San Juan de Dios (public), 1ra. Avenida 10-50, Zona 1: the Ministry of Health’s establishment registry (MSPAS) lists its phone as 2321-9191.
Pharmacies with home delivery, per the same embassy list: Farmacias Cruz Verde (1728), Farmacias Galeno (2200-5555 and 2270-1111, delivery 24 hours a day), FAyCO (2368-0898) and Meykos (2422-2422). The embassy warns that counterfeit medicine is prevalent in Guatemala and advises using only reputable pharmacies and inspecting the packaging.
Tourists: ASISTUR 1500
The US Embassy says its staff are not first responders and points tourists to ASISTUR, Guatemala’s tourist assistance program. Per the State Department, ASISTUR answers on 1500 or +502 2290-2810 from a Guatemalan phone at any time, in Spanish and English, and on WhatsApp at +502 5188-1819.
Tips for Emergencies in Guatemala
- Save key numbers in your phone before you need them. Bookmark this page.
- Carry your DPI or passport.
- Know your zona and address, with a landmark, so you can say where you are.
- For tourists: keep ASISTUR’s 1500 and WhatsApp number saved.
Reporting a Crime
The Ministerio Público takes criminal complaints (denuncias) through its official online platform at mp.gob.gt and at its prosecutors’ offices (fiscalías); its central office (15 avenida 15-16 zona 1) publishes +502 2411-9191. The Ministerio Público’s 1572 is its line for women victims of violence. For consumer protection issues (overcharging, fraud), DIACO takes complaints through its 1544 call centre, at www.diaco.gob.gt or in person.
Related Resources
- Safety Guide – Crime data and safety tips for all 22 departments
- Banking Guide – Bank locations, ATMs, and digital banking
- Holidays Calendar – Know when offices and banks are closed
- Cost of Living – Monthly budgets including healthcare costs
- Guatemala Consulates in the US – For diaspora needing documents
Sources, read 8 October 2026 unless noted: CONRED, Números de emergencia (conred.gob.gt/numeros-de-emergencia); Ministerio Público home page (mp.gob.gt); Hospital Roosevelt (hospitalroosevelt.gob.gt); Centro Médico (centromedico.com.gt); Hospital Universitario Esperanza (hospitalesperanza.com); MSPAS establishment registry, Hospital General San Juan de Dios (establecimientosdesalud.mspas.gob.gt); US Embassy, Hospitals, Labs, and Pharmacies in Guatemala City (11 May 2023); US Embassy contact page (read 25 September 2026) and services page (read 24 September 2026); State Department Guatemala page (read 24 September 2026); IGSS contact centre 1522 (read 24 September 2026); DIACO complaint procedure (read 25 September 2026).