BEFORE YOU GO: FIND YOUR UNIT
IGSS Medical Appointment
IGSS Portafolio de Servicios
Bring to your unit:
  • DPI
  • Carne de citas medicas (appointment card; IGSS asks for it at the first appointment)
  • For a beneficiary who is a minor: birth certificate
Where: your periferica, clinic or hospital assigned by address · Questions: 1522 or WhatsApp 5321-4477 · Verified: 24 September 2026

Quick summary: An IGSS outpatient appointment is made at the periferica, clinic or hospital that corresponds to the address registered in the system — not through a portal or an app. To find your unit, use the IGSS Portafolio de Servicios or call 1522. For the first appointment you bring your DPI and carne de citas medicas. If you miss an appointment, you go back to your periferica with your DPI to get a new one.

This procedure applies to entitled affiliates and their registered beneficiaries. If you are not yet enrolled, see the worker affiliation guide.

Correction, 24 September 2026. According to IGSS, outpatient appointments are made at the periferica, clinic or hospital assigned to your registered address, and a missed appointment is rescheduled by going back to the periferica with your DPI. An earlier version of this page described four online booking routes (web portal, an “IGSS Guatemala” app, a WhatsApp bot and option 1 on the 1522 line), waiting times by specialty and an “Acuerdo 1453”; none of those claims appears in the IGSS sources we checked. See our corrections policy.

What Is the IGSS Medical Appointment

An IGSS medical appointment is the scheduled outpatient consultation you receive as an affiliate of the EMA program (Sickness, Maternity and Accidents). IGSS assigns it as a cita escalonada: a set date and time written on your appointment card (Acuerdo 17-89, Art. 10, according to IGSS). IGSS’s own example: if your appointment is at 10:30, you should be at IGSS at 10:00.

Requirements

According to the IGSS affiliates FAQ:

  • First medical appointment: Documento Personal de Identificacion (DPI) and carne de citas medicas (appointment card)
  • Beneficiaries: DPI, or a birth certificate for minors; their registration must be up to date
  • Who counts as a beneficiary: the affiliate’s wife or partner (meeting the corresponding requirements) and children under 7

Step by Step

1. Find out which unit is yours

The unit depends on the address registered in the system, not on where your employer is located. IGSS offers three routes to check (IGSS, January 2026):

  1. Portafolio de Servicios at igssgt.org/portafolio-de-servicios, which shows the hospital, polyclinic, periferica or consultorio for your address
  2. Call centre: 1522, 2412-1224 and 2297-1224 — Monday to Friday 7:00 to 19:00, Saturday and Sunday 8:00 to 16:00. IGSS recommends this double-check before you go
  3. IGSS Oficinas Centrales, 7a. Avenida 22-72, zona 1, Guatemala City

2. Go to your unit

An affiliate who is not an emergency and needs an outpatient appointment must first go to the assigned periferica, clinic or hospital. Bring your DPI and your appointment card. There you are given a cita escalonada, with date and time written on the card.

3. Arrive before your time

With the cita escalonada, IGSS says to arrive before the time on your card (its example: appointment at 10:30, be there at 10:00).

If you have questions: 1522 or WhatsApp 5321-4477

WhatsApp 5321-4477 is the IGSS Contact Centre channel for questions, information and doubts about procedures, Monday to Friday 8:00 to 16:00. IGSS does not present it as an appointment-booking system.

Cost and Timing

ItemDetail
Where appointments are madeAt your periferica, clinic or hospital assigned by address
Waiting timeIGSS does not publish waiting times by specialty
Missed appointmentGo back to your periferica with your DPI to get a new one
After you stop working2 months of medical-care entitlement (Acuerdo 466, Art. 17(b), according to IGSS)

Common Errors

Details

Your assigned unit depends on the address registered in the system. If you have moved or have not used IGSS for a while, check your unit in the Portafolio de Servicios or by calling 1522 before you go. To update your home address, IGSS says to go to the Oficinas Centrales, a periferica, caja or the nearest delegacion.

Details

According to IGSS, go back to your periferica with your DPI to be given another appointment.

Details

Check your contributions in the Portal del Afiliado or by requesting your proof of contributions. According to IGSS, if an employer deducts IGSS and does not pay it in, the complaint is filed at window 34 of the Departamento de Inspeccion Patronal in the Oficinas Centrales, and it can be anonymous.