As of 2026, Guatemalan consulates in the United States book appointments by phone, not through the online MINEX citas consulares portal. MINEX’s own Atención Consular page tells Guatemalans they may attend their nearest consulate with or without a prior appointment, and that anyone who prefers to schedule a visit books it by phone — each consulate publishes its own local number there. The old citas consulares portal URL still resolves, but the page no longer exposes any booking interface (checked September 9, 2026). This guide covers phone numbers, hours, Spanish-language tips, and what to have ready before you call.
Who writes this: We’re Guatemala Life, a Guatemala-based team. We track MINEX’s consular portal and what each US consulate actually publishes on its own website and Facebook page. The phone numbers below come from the official MINEX directory and from each consulate’s own public pages — not aggregated scrapes — and we reconfirmed them for this publication in April 2026. Numbers change, so we link the MINEX master directory for verification.
Quick summary: Call your nearest Guatemalan consulate during local business hours (typically 9 AM - 3 PM Mon-Fri; check the consulate’s own notices for closure days). Have your DPI number, service needed, and calendar ready. Most staff speak Spanish only. Booking is free — third-party “appointment services” are scams.
Why this changed in 2026
Between 2023 and 2025, MINEX ran a centralized online appointment portal at minex-gob-gt.my.site.com/pc/s/citas-consulares. The portal struggled under demand — especially during DPI replacement surges after the 2024 expiration wave. Individual consulates began routing appointments back through their local phone lines to reduce no-shows and manage SAMSE calendars. As of 2026 the portal URL still resolves but shows no booking interface, and MINEX publishes a per-consulate phone number instead. Phone is the booking channel; an appointment itself is optional.
Major consulate phone numbers
Numbers verified against the official MINEX consulados directory in April 2026. Local consulate hours typically 9 AM - 3 PM Monday to Friday. Call during the consulate’s local time zone.
Correction, 24 September 2026. The “Serves” column below was re-matched to the jurisdiction lists in MINEX’s consulate directory: Chicago covers Michigan (Iowa and Minnesota go to Omaha), Rockville covers West Virginia (Delaware goes to Philadelphia), Atlanta does not cover the Carolinas or Tennessee (Raleigh and Nashville do), Denver does not cover New Mexico (Phoenix does), and Houston’s out-of-state area is Louisiana.
Correction, 23 September 2026. An earlier version of this page listed Guatemalan holidays on which all consulates close. We found no closure calendar for the consular network published by MINEX or the Embassy in Washington, and the list included a date that is not a legal holiday in Guatemala, so it has been removed. Each consulate announces its own closures — check its page or social media before you travel.
| Consulate | Phone | Time zone | Website | Notes |
|---|---|---|---|---|
| New York | (212) 686-3837 | Eastern | MINEX listing | Highest volume; 2-3 month waits common |
| Los Angeles | (213) 900-1098 | Pacific | Via MINEX directory | Serves CA south; high SAMSE volume |
| Houston | (713) 953-9531 | Central | Via MINEX directory | Serves part of TX (by county) + Louisiana |
| Miami | (305) 679-9945 | Eastern | Via MINEX directory | Serves part of FL + Puerto Rico and the US Virgin Islands |
| Chicago | (312) 540-0781 | Central | Via MINEX directory | Serves IL + IN + WI + MI |
| Rockville (DC area) | (240) 485-5050 | Eastern | consmaryland.minex.gob.gt | Serves MD, DC, VA, WV |
| Atlanta | (470) 657-2510 | Eastern | Via MINEX directory | Serves GA, AL + central/southern MS counties |
| Dallas | (469) 886-9922 | Central | Via MINEX directory | Serves TX north |
| Phoenix | (602) 200-3660 | Mountain (AZ) | consphoenix.minex.gob.gt | Serves central/northern AZ + NM |
| San Francisco | (415) 563-8319 | Pacific | consulguatesfo.com | Serves northern/central CA + northern NV counties |
| Denver | (303) 629-9212 | Mountain | consdenver.minex.gob.gt | Serves CO, WY, UT |
| Seattle | (564) 241-1480 | Pacific | Via MINEX directory | Serves WA, OR, ID, MT, AK |
| Raleigh | (984) 200-1601 | Eastern | consraleigh.minex.gob.gt | Serves NC, SC |
| Providence | (401) 270-6345 | Eastern | consrhodeisland.minex.gob.gt | Serves all five New England states: RI, MA, ME, NH, VT |
Full list of all 26 US consulates with address and email: see individual consulate pages linked above, or the MINEX Directorio de Consulados.
Phone numbers change periodically. If a number above does not work, check the specific consulate page on the MINEX directory for the current listing. We reconfirm quarterly.
What to have ready before you call
- Your DPI number (CUI) — the 13-digit number on your current or expired DPI. If you do not have it, the consulate can look it up from your Guatemalan birth certificate or prior passport, but the call takes longer.
- Your Guatemalan passport number — if applicable.
- The exact service you need — “passport renewal 10-year”, “DPI replacement via SAMSE”, “apostille of a US marriage certificate”, “power of attorney for property sale in Guatemala”, etc. Be specific.
- Your full name exactly as it appears on your DPI — including all given names and both surnames.
- Your current US address — street, city, state, ZIP. Confirms consular jurisdiction.
- Your US phone number and email — for appointment confirmations.
- A calendar for the next 3 months — be ready to offer several availability windows.
- Pen and paper — for the appointment date, time, confirmation number, and list of documents to bring.
- Payment method info — most consulates require money order or cashier’s check; some accept cash. Ask during the call.
Spanish language tips for the call
Most consulate front desks are Spanish-only. A few key phrases will carry a whole appointment-booking call:
| What you want to say | Spanish phrase |
|---|---|
| “I need an appointment” | “Necesito una cita” |
| “To renew my passport” | “Para renovar mi pasaporte” |
| “To replace my DPI” | “Para reposicion de DPI” |
| “For an apostille” | “Para un apostille / legalizacion” |
| “For a power of attorney” | “Para un poder / mandato” |
| “To register my child born in the US” | “Para inscribir a mi hijo nacido en Estados Unidos” |
| “My DPI number is…” | “Mi numero de DPI / CUI es…” |
| “I live in…” | “Vivo en…” |
| “When is the next available date?” | “Cuando es la proxima fecha disponible?” |
| “Can you email me the confirmation?” | “Me puede enviar la confirmacion por correo?” |
| “I will call back later” | “Llamo mas tarde, gracias” |
If the consulate uses an IVR (automated phone menu) it will typically offer:
- Opcion 1: Pasaportes
- Opcion 2: DPI / documentos personales
- Opcion 3: Apostille / legalizaciones
- Opcion 4: Notariales (poderes, declaraciones)
- Opcion 5: Registros (nacimientos, matrimonios, defunciones)
- Opcion 0: Operadora / atencion personalizada
When in doubt, press 0 to reach a human.
Typical wait times
| Consulate volume | Time to first available | Service-specific |
|---|---|---|
| Highest volume (LA, NY, Houston, Miami) | 6-12 weeks | DPI/SAMSE can stretch to 3-4 months |
| Mid-volume (Chicago, Atlanta, Dallas, Rockville) | 3-6 weeks | DPI/SAMSE 4-8 weeks |
| Lower volume (Denver, Phoenix, Raleigh, Omaha) | 1-3 weeks | DPI/SAMSE 2-4 weeks |
Mobile consulate sessions are scheduled separately from the permanent consulates. MINEX publishes the host city and dates in its own calendar but no per-city visit frequency, no venue address and no hours, and it tells people to follow the organising consulate’s official social media for those details — see mobile consulates for the current calendar.
Walk-ins
MINEX’s official Atención Consular page states that you may attend your nearest consulate with or without a prior appointment (“con o sin cita previa”). Booking by phone is offered as a convenience, not a requirement. Individual consulates can still set their own rules for particular services, so call to confirm before travelling. Services commonly handled without a scheduled appointment:
- Apostille drop-off and pickup at some consulates for already-processed documents
- Consular ID card (TIC) pickup when the card has arrived and the consulate notified you (new cards have not been issued since January 2026, Prensa Libre reported in May and July 2026; see TICG status)
- Emergency passport for a verified same-day travel emergency (documentation required — typically a death in the family with proof)
For anything time-critical — and at the highest-volume consulates — call ahead anyway: an appointment is the difference between a short visit and most of a day in a queue.
What documents to bring to the appointment
The consulate will give you a list during the booking call. Typical requirements:
- Passport renewal: current or expired passport, DPI, US photo ID, proof of US address, money order
- DPI renewal or replacement: current/expired DPI (or passport + police report if lost/stolen), US photo ID, proof of US address, money order, optional declaracion jurada
- Birth registration for US-born child: US birth certificate (long form, apostilled), parents’ passports, parents’ DPIs, marriage certificate if married
- Apostille: the document to be apostilled (plus copy), US photo ID
- Notarial services: the document, US photo ID, any parties named in the document present in person or with their ID
Make photocopies of every document. Consulates keep one copy and return yours.
Common gotchas
- Phone numbers change. Verify against the MINEX directory before calling. If a number above does not work, look up the specific consulate’s current listing.
- Spanish IVR has no English option at most consulates. Prepare a script or bring a Spanish speaker. Staff are patient but cannot conduct the call in English.
- Third-party appointment services are scams. Websites and WhatsApp contacts that charge $30-$100 to “book your consulate appointment” provide no real benefit — consulates only accept bookings from the applicant or a direct family member, and booking is always free.
- SAMSE appointments book separately. If you need DPI capture, confirm the consulate has an upcoming SAMSE window before booking. See our DPI replacement guide for the SAMSE calendar mechanics.
- Check for closure days before you go. We found no official closure calendar for the consular network; each consulate posts its own notices.
Last verified
Last verified: September 9, 2026 — booking procedure and walk-in policy reconfirmed against the MINEX Atención Consular page; phone numbers against the MINEX consulados directory. Consulate-specific practices (phone-only booking vs online, SAMSE calendars, walk-in policies) change periodically — when in doubt, check the specific consulate’s Facebook page or MINEX directory entry for the current procedure.
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Need your consulate’s specifics? MigrantUSA keeps a city-by-city guide to every Guatemalan consulate in the US — addresses, hours, appointment quirks per consulate — plus the US-side procedures Guatemalans in the US handle next.
Related guides
- Replace Lost DPI From the USA (SAMSE) — Lost or stolen DPI replacement process
- Renew DPI From the USA — DPI renewal for expired or expiring cards
- Passport From the USA — Guatemalan passport renewal from US consulates
- Apostille From the USA — Document legalization
- Moving from USA hub — Full relocation guide for Guatemalans returning home
Official sources
- MINEX — Directorio de Consulados — Official directory with current phone numbers and addresses
- MINEX Citas Consulares portal — loads but serves no booking form for US consulates (verified September 9, 2026)
- RENAP — Registro Nacional de las Personas — DPI authority (for SAMSE context)
- Tramites.gob.gt — Official procedure catalog
Information verified April 2026. Consulate phone numbers, hours, and booking procedures change periodically — always confirm against the MINEX directory before making your call.
Frequently Asked Questions
Why do I have to call Guatemalan consulates in the USA to book an appointment?
You do not strictly have to. MINEX’s official Atención Consular page tells Guatemalans they may attend their nearest consulate with or without a prior appointment. But phone is the only booking channel MINEX now publishes for US consulates: each consulate’s card on that page carries its own local number under the heading ‘¡Llama y agenda tu cita!’. The old citas consulares portal URL still resolves, but the page no longer exposes any booking interface. Consulate cards also list an emergency phone and, at some consulates, an emergency WhatsApp number. Verified against MINEX on September 9, 2026.
Do Guatemalan consulates in the USA speak English?
Most front-desk staff speak Spanish only. A limited number of consulates have bilingual staff for specific shifts. If your Spanish is limited, have a Spanish-speaking friend or family member on the call, or prepare a short script in Spanish listing the service you need and your DPI number. Consulate staff are accustomed to helping nervous callers — do not hang up.
What services can I book by phone at a Guatemalan consulate?
Passport renewal or new passports, DPI renewal or replacement via SAMSE, birth certificate registration for US-born children, marriage and death certificate requests, document legalization and apostille, notarial services (powers of attorney, sworn statements), and consular ID cards. Some consulates also book separate appointments for SAMSE biometric capture days.
How far in advance should I call?
4 to 12 weeks for standard services. High-volume consulates (Los Angeles, Houston, New York, Miami) can have waitlists of 2-4 months, especially for DPI appointments during SAMSE windows. Lower-volume consulates (Denver, Omaha, Raleigh) often have availability within 2-3 weeks. Call as soon as you know the service you need.
What should I have ready before I call?
Your DPI number (CUI), Guatemalan passport number if you have one, the specific service you need (e.g., passport renewal 5-year, DPI replacement, apostille, etc.), the city or state where you live, a pen and paper for the appointment confirmation, and a calendar. Call during consulate business hours in their local time zone.
What if no one answers the consulate phone?
Phone lines are heavily congested. Try multiple times, at different hours. Best times are typically mid-morning (10-11 AM local consulate time) or mid-afternoon (2-3 PM). Avoid Mondays and the day after a Guatemalan holiday. If you still cannot reach anyone after several days, try the consulate’s email or WhatsApp (listed on the MINEX directory) as a backup.
Can I walk in without an appointment?
Yes. MINEX’s official Atención Consular page states that you may go to your nearest consulate ‘con o sin cita previa’ — with or without a prior appointment — and presents booking by phone as the option for people who prefer to schedule the visit, not as a requirement. Booking ahead is still sensible at the busiest consulates, and individual consulates can set their own rules for specific services, so it is worth calling to confirm before you travel. Verified against MINEX on September 9, 2026.
Are SAMSE biometric capture days separate from regular appointments?
Yes. SAMSE (Sistema de Atencion Movil de Servicios Especiales) is RENAP’s mobile biometric unit that travels to each US consulate on a rotating calendar. DPI capture can only happen during a SAMSE visit at that consulate. Book the appointment during a confirmed SAMSE window. See our DPI replacement guide for the SAMSE process.
What documents do I need to bring to the appointment?
It depends on the service, but at minimum: your current or expired DPI, your Guatemalan passport (if applicable), US photo ID, proof of US address (utility bill or lease), and payment method specified by the consulate (usually money order). For apostille and notarial services, bring the documents to be processed. Confirm the exact list when you call — do not assume.
What if my appointment is cancelled or rescheduled?
Consulates occasionally cancel appointments due to staff absences, holidays, or SAMSE calendar changes. They usually notify you by email or phone 1-2 business days in advance. If you miss the notification and show up to a closed consulate, call immediately — you will be rescheduled without losing your place in the queue.
Can someone else make the appointment for me?
Yes. A family member, friend, or immigration attorney can call on your behalf, provided they have your basic information (full name, CUI/DPI number, date of birth, service needed). The appointment itself requires your in-person presence, but the booking call does not. Many undocumented Guatemalans in the USA have a relative book for them.
Is there a fee for the appointment itself?
No. Booking the appointment is free. Fees apply only at the appointment itself for the specific service (passport $65-$100 under IGM’s tariff, DPI US$15 under RENAP’s; no fee is published for consular notarial acts — ask the consulate). Beware of third-party ‘appointment services’ online that charge fees to book for you — most are scams and provide no real benefit.
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