⚡ DIRECT ACCESS TO THE OFFICIAL SYSTEM
PNC Lost Property Report — Digital Station
→ File lost-property report online
Before clicking, have ready:
  • 📄 Valid DPI (other ID if DPI was the lost item: passport, birth certificate)
  • 📋 Detailed list of the lost object/document
  • 📍 Approximate location and date where you lost it
  • 🔢 Serial numbers / IMEI if applicable (phone, laptop)
  • 📧 Active email (you receive signed PDF of the report)
💰 Cost: Free · ⏱ Time: 10-15 min online · 🆔 Verified: May 2026

The Lost Property Report is an official PNC record you need to replace lost documents: DPI (RENAP), passport (IGM), drivers license (PNC Traffic), bank cards, and institutional ID cards. It is free, you get it online via the Digital Station in minutes, and it has full legal validity.

Summary: Free (Q0). Takes 10-15 minutes via Digital Station or PNC sub-station. You receive an electronically signed PDF valid for all replacements (RENAP, IGM, banks). The report expires after 30 days — use it to start replacement quickly.

Applies to: anyone who lost a document, wallet, phone, bank card, identified keys, or valuable personal item — and needs a report for replacement.

Lost-property report or robbery complaint? — which to choose

SituationWhat to file
It fell out of my pocket, I don’t know whereLost property ✅
I left it in an Uber/taxi/restaurantLost property ✅
Searching at home, can’t find itLost property ✅
Taken from me with violence or weaponRobbery ⚠️ (public crime)
Pickpocket on bus, didn’t see whoLost property or Theft (either works)
Lent it and they won’t return itTheft / misappropriation
Accidental damage (got wet, broke)NO need for report — go directly to replacement

Tip: if in doubt, file LOST PROPERTY — it’s the fastest path to replacement and RENAP/IGM accept it without objection.

Documents you can report as lost

DocumentFor replacement atReplacement cost
DPIRENAPQ85 (1st), Q135 (2nd+)
PassportIGMQ365
Drivers licensePNC TrafficQ40
Bank cards (debit/credit)Your bankFree-Q50 by bank
IGSS cardIGSSFree with DPI
University IDYour universityQ15-Q100
Physical NIT (paper)SATFree online
Boleto de OrnatoYour municipalityQ4-Q150 (current year)
Diploma or certificateMINEDUC + schoolQ50-Q200
Phone / laptopInsurance company if insuredVariable

Requirements

  • Valid DPI (if the lost item WAS the DPI, bring passport, RENAP birth certificate, or any photo ID)
  • Detailed list of what was lost: document name + serial number + issuer + issue date if known
  • For phone or laptop: brand, model, color, IMEI (on the box or invoice), serial, description of cases/stickers
  • For cards: bank, last 4 digits (not the full card), type (debit/credit)
  • Approximate location and date where you lost it
  • Active email and phone to receive the signed PDF

Step-by-step process (Digital Station)

1. Access the Digital Station

Go to pnc.gob.gt/comisaria-digital/, select New Complaint → type Lost Property.

2. Identify yourself

Enter DPI, full name, email, and phone. If the lost item was the DPI, mark the option “Lost DPI” and upload an image of passport or RENAP birth certificate as alternate ID.

3. Detail what was lost

For each lost object/document:

  • Document or object name
  • Serial number / IMEI / card number (last 4 digits) / DPI/passport number (whatever you remember)
  • Issuer (RENAP, IGM, bank, university)
  • Issue date if known
  • Physical description (color, case, distinctive marks)

4. Indicate location and date

  • Approximate location: city, zone, specific place (“zone 10, restaurant X” or “don’t remember, possibly on bus from zone 1 to 11”)
  • Approximate date: if you don’t recall the exact day, indicate range (“between May 5 and 7”)

5. Brief narrative

Write 50-100 words about what happened: “On May 5 I attended a meeting in zone 10. Returning home I noticed my wallet was missing. I possibly left it at the restaurant or it fell out of my pocket on the way.”

6. Submit and download PDF

The system generates the lost-property report electronically signed. Download it immediately and save to the cloud (Google Drive, iCloud). Print it if you’ll use it at RENAP, bank, or any institution requiring physical copy.

7. Use the report for replacement

Bring the report (digital or printed) + DPI to the corresponding institution:

  • DPI → any RENAP office
  • Passport → IGM in zone 4
  • Drivers license → any PNC Traffic office
  • Bank cards → your bank branch

Cost and timing

ItemDetail
Report costFree (Q0)
Report time10-15 minutes online
Report validity30 days from issue
DPI replacement time8-15 days post-report
Passport replacement time3-7 days post-report
License replacement time1-3 days post-report

Common mistakes

  • Waiting weeks to file the report — the report expires after 30 days. File it the same day you discover the loss.
  • Not noting phone IMEI and serial — without that data, if it later appears on the black market, you can’t claim it
  • Confusing lost vs. robbery when in doubt — for fast replacement, lost is better; for investigation, robbery
  • Not downloading the PDF before closing the browser — if you close without downloading, you have to file the report again