PNC

Lost Property Report PNC Guatemala 2026: Wallet, Phone, Documents (Pre-Replacement)

Free Immediate Available Online Updated October 8, 2026 By Estuardo Enriquez

Cost

Free

Processing Time

Immediate

Entity

PNC

Online

Available

Quick Requirements Checklist

Valid DPI (if the lost item WAS the DPI, bring passport, RENAP birth certificate, or any photo ID)
Detailed list of what was lost: document name + serial number + issuer + issue date if known
For phone or laptop: brand, model, color, IMEI (on the box or invoice), serial, description of cases/stickers
For cards: bank, last 4 digits (not the full card), type (debit/credit)
Approximate location and date where you lost it
DPI → any RENAP office
Passport → IGM in zone 4
Drivers license → any PNC Traffic office

Seems complicated? A professional gestor can handle this entire process for you. See options

Legal Basis

Decree 11-97 — National Civil Police Law Art. 9

Empowers PNC to receive lost-property reports and issue official records with legal value for replacements.

Decree 90-2005 — National Registry of Persons (RENAP) Law Art. 56

Establishes the lost-property report as a requirement for DPI replacement due to loss or destruction.

⚡ DIRECT ACCESS TO THE OFFICIAL SYSTEM

PNC Lost Property Report — electronic lost-document record

→ Electronic lost-document record

Before clicking, have ready:

📄 Valid DPI (other ID if DPI was the lost item: passport, birth certificate)
📋 Detailed list of the lost object/document
📍 Approximate location and date where you lost it
🔢 Serial numbers / IMEI if applicable (phone, laptop)

💰 Cost: Free · 🆔 Online route verified: 24 September 2026

The Lost Property Report is an official PNC record that some institutions ask for before replacing lost documents. RENAP says it does not require it to replace a DPI (notice read 22 September 2026), and Maycom’s licence-replacement requirements do not list it. It is free. You can request it online through PNC’s electronic lost-document record (linked from the Comisaría Digital) or in person at a PNC station.

Summary: Free (Q0). Online via PNC’s electronic lost-document record (policiales.pnc.gob.gt) or at a PNC sub-station. The report expires after 30 days — use it to start replacement quickly.

Correction (24 September 2026): the online route is PNC’s “Constancia electrónica de extravío de documentos” at policiales.pnc.gob.gt, linked from the Comisaría Digital. This page previously described a new lost-property complaint form on the Comisaría Digital that emailed a signed PDF; the Comisaría Digital is a page of links and has no such form. See our corrections policy.

Applies to: anyone who lost a document, wallet, phone, bank card, identified keys, or valuable personal item — and needs a report for replacement.

Lost-property report or robbery complaint? — which to choose

Situation	What to file
It fell out of my pocket, I don’t know where	Lost property ✅
I left it in an Uber/taxi/restaurant	Lost property ✅
Searching at home, can’t find it	Lost property ✅
Taken from me with violence or weapon	Robbery ⚠️ (public crime)
Pickpocket on bus, didn’t see who	Lost property or Theft (either works)
Lent it and they won’t return it	Theft / misappropriation
Accidental damage (got wet, broke)	NO need for report — go directly to replacement

Tip: if in doubt, file LOST PROPERTY, and check with the institution that will ask for the report.

If it was a laptop or a phone, filing the report is step six, not step one — see the first-hour playbook for a stolen laptop or phone.

Documents you can report as lost

Document	For replacement at	Replacement cost
DPI	RENAP	Q100.00 at an office or Q119.00 online (RENAP, 22 Sep 2026); RENAP does not require the police report
Passport	IGM	US$50 (5 years) / US$85 (10 years), in quetzales at Banrural
Drivers license	Maycom	Q100.00 (Maycom, 21 Sep 2026; its requirements list no police report)
Bank cards (debit/credit)	Your bank	Free-Q50 by bank
IGSS card	IGSS	Free with DPI
University ID	Your university	Q15-Q100
Physical NIT (paper)	SAT	Free online
Boleto de Ornato	Your municipality	Q4-Q150 (current year)
Diploma or certificate	MINEDUC + school	Q50-Q200
Phone / laptop	Insurance company if insured	Variable

Requirements

Valid DPI (if the lost item WAS the DPI, bring passport, RENAP birth certificate, or any photo ID)
Detailed list of what was lost: document name + serial number + issuer + issue date if known
For phone or laptop: brand, model, color, IMEI (on the box or invoice), serial, description of cases/stickers
For cards: bank, last 4 digits (not the full card), type (debit/credit)
Approximate location and date where you lost it

Step-by-step process (online)

1. Open the electronic lost-document record

From pnc.gob.gt/comisaria-digital/, choose “Constancia electrónica de extravío de documentos”, which opens policiales.pnc.gob.gt/login/extravios.

2. Fill it in with the information above

The system sits behind a browser security check; we could not review its internal fields or the document it issues (24 September 2026), so we do not publish them. Save or print whatever record it gives you.

In person instead: any PNC station or sub-station.

3. Use the report for replacement

Bring the report (digital or printed) + DPI to the corresponding institution:

DPI → any RENAP office
Passport → IGM in zone 4
Drivers license → any PNC Traffic office
Bank cards → your bank branch

Cost and timing

Item	Detail
Report cost	Free (Q0)
Report validity	30 days from issue
DPI delivery time	30 business days, plus time for distance (RENAP, 24 Sep 2026)

Common mistakes

Waiting weeks to file the report — the report expires after 30 days. File it the same day you discover the loss.
Not noting phone IMEI and serial — without that data, if it later appears on the black market, you can’t claim it
Confusing lost vs. robbery when in doubt — for fast replacement, lost is better; for investigation, robbery

Official links

Next step

Need a passport too?

Also useful

Frequently Asked Questions

Why do I need a lost-property report?

Some institutions, such as your bank or your university, may ask for an official PNC report before replacing a lost document; check with each one. Not all do: RENAP’s notice on DPI replacement (read 22 September 2026) says RENAP does not require the police-report certificate, and Maycom’s licence-replacement requirements (read 21 September 2026) list no police report. The report is 100% free; you can request it online through PNC’s electronic lost-document record or at a PNC station.

What's the difference between a lost-property report and a robbery complaint?

LOST: you lost the item without knowing where or how (fell out of pocket, left in an Uber, can’t find it). No identified perpetrator and you don’t need to describe criminal events. ROBBERY: someone took it from you with violence, intimidation, or carelessness (pickpocket). The robbery complaint triggers police investigation; the lost-property report is just a record. If in doubt, choose LOST — it’s easier to get accepted for replacement.

Can I do it online without going to the sub-station?

Yes. PNC’s Comisaría Digital (pnc.gob.gt/comisaria-digital/) links the “Constancia electrónica de extravío de documentos” at policiales.pnc.gob.gt/login/extravios. That system sits behind a browser security check and we could not review its internal steps (24 September 2026). You can also request the record in person at any PNC station or sub-station.

What documents can I report as lost?

Any with legal or economic value: DPI, passport, drivers license, bank cards (debit, credit), university/work ID cards, physical NIT, IGSS card, certificates, diplomas, deeds, identified keys, and personal items (wallet, phone, laptop). For phone and laptop you can also report IMEI and serial — helps if they later turn up on the black market.

How long does DPI or passport replacement take afterward?

DPI by loss: RENAP charges Q100.00 with a payment receipt at any office, or Q119.00 online by card, and does not ask for the police-report certificate (RENAP notice, read 22 September 2026); DPI delivery takes 30 business days, plus extra time for distance (RENAP requirements page, read 24 September 2026). Passport: the IGM tariff regulation (Acuerdo IGM 029-2023, read 30 September 2026) sets US$50 for a five-year ordinary passport and US$85 for a ten-year one. Drivers license: Maycom charges Q100.00 for a replacement and its requirements list no police report (read 21 September 2026). Bank cards: ask your bank about timing and cost.

What if I find my document after filing the report?

Nothing happens — use the original document normally. The lost-property report does NOT invalidate the original document If you already started the replacement, ask the issuing institution what happens to the old document.

Does the report have an expiration date?

Yes, generally 30 days from the date of the report. After that period, RENAP/IGM/PNC Traffic may ask you to file a new report. That’s why it’s better to file the report the same day and proceed with replacement as soon as possible. If for any reason you need to extend, you can file a new report by repeating the process (free, no penalty).

What if I was robbed but file as lost?

It’s preferable to file as lost if you’re unsure — for fast replacement and because the robbery complaint triggers investigative processes that take more time. However, if it was robbery WITH VIOLENCE (gun pointed, you were beaten), you MUST file as robbery — it’s a public crime and PNC has a duty to investigate. If it was robbery without violence (pickpocket, carelessness), you can choose either option based on your priority (fast replacement vs. investigation).

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General information, not legal advice. Guatemalan government procedures and requirements change. Always verify current details directly with the relevant agency before acting. For complex legal matters, consult a licensed attorney.

Need help with this procedure?

Tell us your situation and we'll reply by email. We're an independent information site — not the agency, not gestores, and this isn't legal advice.

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