⚡ DIRECT ACCESS TO THE OFFICIAL SYSTEM
PNC Digital Station — Complete Tutorial
→ Open Digital Station 📞 110 EMERGENCY
Before starting the tutorial, have ready:
  • 📄 Valid DPI — system validates against RENAP in real time
  • 📧 Active email and mobile phone for verification codes
  • 🌐 Modern browser (Chrome, Firefox, Safari, Edge)
  • 📍 Incident details to report (location, date, time, description)
  • 📷 Optional digital evidence (photos, audio, screenshots)
💰 Cost: Free · ⏱ Time: 10-30 min total · 🆔 Verified: May 2026

The Digital Police Station (Comisaría Digital) is the PNC’s official web platform for filing and consulting complaints online. It works like a “virtual sub-station” available 24/7 from any device with internet. This guide is a complete tutorial of the system — if you’ve never used it, read this first before filing a complaint.

Summary: Free, official platform at pnc.gob.gt/comisaria-digital/. Takes 10-30 minutes end-to-end: DPI identification, form filling, evidence upload, CASE number receipt. Works on desktop and mobile. There is no app — only the web portal.

Applies to: any citizen who has never used the system, wants to understand the full flow before filing, or has technical questions (uploading evidence, recovering report, follow-up).

What is the Digital Station and what does it do?

The Digital Station is a system deployed by Guatemala’s National Civil Police as part of modernizing the CASE (Centro de Acopio y Servicios Especializados) system. It allows you to:

FunctionDescription
File complaintsRobbery, theft, fraud, damages, threats, lost property, violence, and more
Check statusView progress of your complaint with your CASE number
Download reportOfficial PDF electronically signed by PNC
Request certified copyFor legal use in MP or OJ proceedings
Communicate with assigned officerIntegrated email with your case’s PNC officer

It does not replace physical sub-stations — they coexist. The idea is that simple cases are resolved online and complex cases (with physical evidence, minor victim, active risk) are handled in person.

Step-by-step tutorial of the system

Step 1: Access the portal

Open pnc.gob.gt/comisaria-digital/ in your browser. The first screen shows four large buttons:

  1. New Complaint — to file a new complaint
  2. Check My Complaint — log in with CASE number to see status
  3. Download Report — download the PDF of an already-filed complaint
  4. Request Certified Copy — request a stamped copy for legal use

Step 2: Identify yourself with DPI

When you click “New Complaint”, the system asks for DPI (13 digits without dashes), full name (must match RENAP), email, and mobile. Verify your DPI carefully — if you mistype a digit, the system rejects it.

Step 3: Code verification

The system sends a 6-digit code to your email OR phone (you choose). Enter the code on screen to continue. If you don’t receive the code in 60 seconds, you can request resend. Check your spam folder if you used email.

Step 4: Select complaint type

A menu appears with available types:

TypeWhen to use it
Robbery with violenceAssault, mugging with weapon or intimidation
TheftStolen without violence (pickpocket, carelessness)
Fraud / scamTricked into giving up money
Property damageDamaged your property (scratched car, broken window)
ThreatsVerbally, in writing, or online threatened
Lost propertyLost DPI/passport/license (pre-replacement)
Domestic violenceRedirects to specialized flow with MP
OtherAny unlisted crime, free text field

Step 5: Detail the incident

This is the most important screen. Fill in:

  • Date and time: use the pop-up calendar
  • Exact location: full address, zone, municipality, department
  • Narrative description: 200-500 words is ideal. Be concrete and chronological
  • Witness evidence: names and contacts of witnesses if any

Step 6: Assailant information (if known)

Optional but critical field if you have data. Fill in what you know:

  • Physical features
  • Clothing
  • Vehicle (plate if you saw it)
  • If you know their name or address, write it down

Step 7: Upload evidence

“Attach files” button. Upload what you have:

  • Photos of injuries, damages, location
  • Screenshots of threatening messages
  • Short audio or video
  • Related documents (receipts, contracts, conversations)

Formats: JPG, PNG, PDF, MP3, MP4. Maximum size: ~10 MB per file. For heavy photos, compress first (Photos on iPhone has “Compress and send”).

Step 8: Review and submit

Summary screen. Review EVERYTHING before the final click — once submitted, you cannot edit directly. If you find a mistake, fix it now.

Step 9: Receive CASE number

Upon submission, the system:

  1. Registers your complaint in CASE
  2. Generates a unique number (e.g., CASE-2026-XXXXXXXX)
  3. Assigns a PNC officer and sub-station
  4. Sends an email with everything + signed PDF attached

Save that email. The CASE number is your only way to follow up.

Cost and timing

ItemDetail
CostFree (Q0)
Total process time10-30 minutes
CASE registration timeImmediate upon submission
PNC officer response time24-72 business hours (if case warrants)
MP summons time5-30 days if case proceeds to investigation

Common mistakes and how to avoid them

  • Uploading a blurry or poorly-lit photo — PNC needs to see detail. Take the photo with good light and focus.
  • Narrative too emotional or vague — the officer needs concrete FACTS. Data, place, time, what happened. Save the emotion for friends and a therapist.
  • Forgetting to save the email with CASE number — without it you cannot follow up. Mark it as starred or forward to another email.
  • Trying to use the Digital Station for an active emergency — you lose critical time. 110 is the only option for emergencies.

Difference between Digital Station and physical sub-station

FeatureDigital StationPhysical sub-station
Availability24/7Generally 24 h but some close
Total time10-30 min30 min - 3 h (depends on queue)
Physical evidenceNo (digital only)Yes (objects, clothing, etc.)
Immediate security measuresLimitedYes (restraining order, etc.)
Legal validityEqualEqual
CostFreeFree