PNC Digital Police Station 2026: What the Comisaría Digital Portal Actually Offers

The Digital Police Station (Comisaría Digital) is a page on the National Civil Police (PNC) official site that groups the links to its online services. It is not a virtual police station for filing crime reports: for that, use the Public Ministry’s “Registro de denuncia” form or a police station in person.

Summary: at pnc.gob.gt/comisaria-digital/ you find online police records, record validation, record cancellation and namesake correction, Traffic Department services, vehicle-inspection appointments, anonymous tips (Tu Pista GT), the electronic lost-document record and the SIGDE narcotics-report system. Checked 8 October 2026. The steps for police records, the lost-document record and 1561 are in Step by step.

Correction (24 September 2026): the Comisaría Digital is a portal of links to PNC services; it has no crime-report form. This page previously described a complaint system with DPI verification, a “CASE” number, an assigned officer and evidence upload that the portal does not have. See our corrections policy.

The services the portal links

These are the links in the Digital Police Station’s Trámites Ciudadanos section (checked 8 October 2026):

The policiales.pnc.gob.gt systems sit behind a browser security check; we do not publish internal steps we could not review.

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Step by step: the three most-searched services

1. Police record (antecedentes policiales) online

The Digital Police Station only links the system. The steps are published by the Ministry of the Interior (MINGOB) on its service page Antecedentes Policiales en Línea, Sede Central y Comisarías, dated 7 August 2023 and read on 8 October 2026:

1. On the Digital Police Station, choose Antecedentes Policiales en línea. The link goes to policiales.pnc.gob.gt.
2. Register with the details the system asks for.
3. Verify your user account from the email address you registered.
4. Log in. In the MENÚ option, choose Antecedentes.
5. Enter the receipt number (número de boleta) and the reference number. MINGOB does not say in these steps where those numbers come from; its requirements list for the in-person service asks for the receipt of the payment made at an authorised bank (Banrural or Banco Industrial).
6. You receive an email to print the record. Click Imprimir mis antecedentes and enter your user details.
7. You see a PDF preview of your police record.
8. To check that the document is valid, use the QR code or the validation link. The Digital Police Station links Validación de antecedentes en línea (policiales.pnc.gob.gt/validacion) and Validación de antecedentes impreso (policiales.pnc.gob.gt/valida/antecedente); MINGOB’s 2023 page gives a different address, policiales.pnc.gob.gt/prepoliciales2/validacion.

In person (headquarters and police stations), per the same MINGOB page: original DPI or DPI application receipt; passport if you are a foreigner; boleto de ornato (people over 65 are exempt), although since Constitutional Court case 1968-2020 the boleto can no longer be required for administrative procedures in general; and the receipt of the payment at Banrural or Banco Industrial. The service is done in person or through a lawyer, opening hours are 07:00 to 16:00, and the published fee is Q30.00. More on our police background check guide.

2. Lost-document record (DPI, passport, licence)

1. Open pnc.gob.gt/comisaria-digital/ and, under Trámites Ciudadanos, choose Constancia electrónica de extravío de documentos.
2. The link goes to policiales.pnc.gob.gt/login/extravios, a login path (/login/) on the same policiales.pnc.gob.gt system used for police records.
3. From there on, we searched pnc.gob.gt and mingob.gob.gt on 8 October 2026 and found no page with those steps (on pnc.gob.gt the only page in the results was the Digital Police Station itself). The system showed a browser security check to our automated review, so we do not describe screens we did not see.

What you do next with the record (replacing a DPI, passport or licence) depends on each institution; see PNC Lost Property Report.

3. What 1561 is

1561 is not a PNC emergency number. It is the anonymous tip line of Crime Stoppers Guatemala (Tu Pista GT), which the Digital Police Station links under Denuncias anónimas. What the PNC itself publishes on pnc.gob.gt:

• On 10 September 2025, at PNC headquarters, Crime Stoppers Guatemala and the Secretariat against Sexual Violence, Exploitation and Trafficking in Persons (SVET) signed a letter of understanding; the PNC writes that the agreement provides anonymous reporting tools through the 1561 line, WhatsApp 3764-1561 and tupista.gt.
• On 13 June 2025, the PNC reported three arrests in Villa Nueva made in response to anonymous tips entered on Crime Stoppers’ 1561 line.

For an emergency in progress, the number the PNC publishes on the Digital Police Station is 110.

What if I want to report a crime?

• Online: with the Public Ministry, mp.gob.gt, option “Registro de denuncia” (“Formulario para hacer de conocimiento sobre un hecho que puede ser considerado ilícito o ilegal”). To follow up, “Consulta tu denuncia”.
• In person: at a PNC station or sub-station, at the MP or before a court. The Criminal Procedure Code (Art. 297) allows it in writing or orally.
• Anonymous: Tu Pista GT (Crime Stoppers Guatemala): 1561, WhatsApp 3764-1561, or tupista.gt.
• Emergency in progress: 110.

Phone numbers PNC publishes

As listed on the Digital Police Station page, read 8 October 2026:

Related trámites

• PNC Guatemala Hub — all trámites
• PNC Online Complaint — what to file and when
• PNC Lost Property Report
• PNC Domestic Violence Report
• PNC Victim Support Services
• Public Ministry (MP) Criminal Complaint
• PNC Police Background Check
• Criminal Background Check (CAPE / OJ)
• MINGOB Hub
• Judiciary (OJ) Hub

Official links

• PNC — Digital Station
• PNC — Official portal
• PNC — Police Records
• Public Ministry — file and check a complaint
• Tu Pista GT — anonymous tips
• MINGOB — Antecedentes Policiales en Línea, Sede Central y Comisarías