- 📝 Online criminal complaint: MP, "Registro de denuncia"
- 🏢 In person: any PNC station or sub-station, the MP or a court
- 🕵️ Anonymous tip: Tu Pista GT, 1561
- 🪪 Lost document: PNC electronic lost-document record
Guatemala’s National Civil Police (PNC) does not take criminal complaints online. Its Comisaría Digital is a page of links to PNC services, with no crime-report form. To report a crime online, use the Public Ministry’s (MP) “Registro de denuncia” form; to report in person, go to any PNC station or sub-station, the MP or a court.
Summary: online complaint = MP, mp.gob.gt → “Registro de denuncia” (form at mpvirtual.mp.gob.gt); follow-up with “Consulta tu denuncia”. In person = any PNC station, the MP or a court (Criminal Procedure Code Art. 297). Free. Emergency in progress = 110. Checked 24 September 2026.
Correction (24 September 2026): online criminal complaints are filed with the Public Ministry, not the PNC. This page previously described a PNC online complaint system at the Comisaría Digital with DPI validation, a “CASE” number, an assigned officer, evidence upload and a confirmation email; the portal has none of these. We also removed the anti-corruption number 1531, which PNC does not publish: complaints about PNC officers go to 3032-7356. See our corrections policy.
Applies to: victims or witnesses of a crime that is not happening right now (a robbery already over, fraud, damages, threats).
⚠️ When NOT to use an online form — call 110
| Situation | Call 110 |
|---|---|
| Active or recent assault (last few minutes) | ✅ |
| Injured person or someone in danger | ✅ |
| Active domestic violence | ✅ (see specialized guide) |
| Armed person threatening | ✅ |
| Robbery in progress (heard intruders) | ✅ |
| Traffic accident with injuries | ✅ |
| Missing person (first 24 h critical) | ✅ |
An online form does not dispatch a unit. For events that are already over, use the MP form or report in person.
Which channel for which situation
Filing the wrong thing in the wrong place costs days. This table settles it before you start:
| Your situation | Where it goes | Cost |
|---|---|---|
| Crime happening right now — assault, active violence, robbery in progress, injured person | Call 110 (National Civil Police) | Free |
| Completed crime you want on the record — phone theft after the fact, online fraud, damage found later, threatening messages | Online: MP “Registro de denuncia” (mpvirtual.mp.gob.gt). In person: any PNC station or sub-station, the MP or a court | Free |
| You want to pass information without identifying yourself | Tu Pista GT (Crime Stoppers Guatemala): 1561, WhatsApp 3764-1561, tupista.gt | Free |
| A document or object was lost, not taken | Lost-property report — PNC’s electronic lost-document record | Free |
| Domestic or family violence | 110, plus the domestic violence route. The MP line for women victims of violence is 1572 | Free |
| A PNC officer extorted or abused you | 3032-7356 — PNC’s line for complaints about its officers | Free |
| Drug trafficking / narco activity | 1577 — PNC anti-narcotics line | Free |
| Extortion or gang information | 1574 — PNC anti-extortion line | Free |
Can I file anonymously?
A tip, yes: Tu Pista GT (Crime Stoppers Guatemala) takes anonymous information on 1561, WhatsApp 3764-1561 or tupista.gt, and turns it into information for the PNC. You are not asked to identify yourself.
A formal complaint is made in your own name, online with the MP or in person.
| Anonymous tip (Tu Pista GT) | Formal complaint (MP or PNC station) | |
|---|---|---|
| Identifies you | No | Yes |
| Supports later proceedings at MP and the courts as your complaint | No | Yes |
| Best for | Organized crime, extortion, information you cannot safely attach your name to | Anything where you are the victim and need a record that holds up |
If you need the event on the record for an insurance claim or a criminal case, the identified complaint is the one that does the job.
What it costs: nothing
Filing a criminal complaint is free, online with the MP and in person at any PNC station, for Guatemalans and foreigners alike.
Never pay a tramitador to file for you. If a PNC officer asks you for money, report it on 3032-7356 (complaints about PNC officers).
Lost documents, theft, or robbery? They are not the same filing
If what you actually lost was a document, PNC’s Comisaría Digital links a separate record for it — the “Constancia electrónica de extravío de documentos” (policiales.pnc.gob.gt):
| What happened | What to file |
|---|---|
| It fell out of my pocket, I do not know where | Lost property |
| I left it in an Uber, taxi or restaurant | Lost property |
| Searched the house, cannot find it | Lost property |
| Taken from me with violence or a weapon | Robbery — a public crime, file a criminal complaint |
| Pickpocketed on a bus, did not see who | Lost property or theft — either works |
| Lent it out and they will not return it | Theft / misappropriation |
| Accidentally damaged — got wet, broke | No report needed — go straight to replacement |
Replacement costs once you hold the report: DPI Q85 first time, Q135 thereafter (RENAP) · passport US$50 (5 years) or US$85 (10 years) (IGM) · driver’s licence Q100 (Maycom) · IGSS card free with DPI · paper NIT free online at SAT. The lost-property report itself is free and valid for 30 days from issue — so do not file it until you are ready to use it. Full procedure: PNC lost property report.
What to have ready
Whichever channel you use, have this at hand:
- Your ID — DPI, or passport if you are a foreigner
- Exact location of the incident — address, zone, municipality, department
- Approximate date and time
- What happened, in your own words — what the person did, what they said, how they identified themselves if they did
- Evidence you have — photos, screenshots of messages or bank transfers, audio, video; keep the originals on your phone
- Anything you know about the person — name or alias, description, clothing, vehicle and plate
Step by step: online complaint with the MP
- Go to mp.gob.gt and choose “Registro de denuncia” (“Formulario para hacer de conocimiento sobre un hecho que puede ser considerado ilícito o ilegal”). It opens the form at mpvirtual.mp.gob.gt.
- Fill in the form with the information above.
- Keep whatever record the form gives you when you submit.
- To follow up, use “Consulta tu denuncia” on mp.gob.gt, which lets you check an electronic complaint filed earlier.
We do not publish the form’s internal fields or processing times: the MP does not publish them and we could not review the form beyond its entry page (24 September 2026).
In person instead: go to any PNC station or sub-station, an MP office or a court. The Criminal Procedure Code (Art. 297) lets you report in writing or orally.
Can I withdraw it?
In public crimes (homicide, severe domestic violence, rape) no — the State continues the process even if you want to stop. In private or particular-instance crimes (minor injuries, petty theft, damages) you can, but it takes a formal motion at the MP.
Common mistakes
- Reporting an active emergency online instead of calling 110 — you lose critical time. No online form dispatches a unit.
- Looking for a complaint form on PNC’s Comisaría Digital — there isn’t one; it is a page of links. Online criminal complaints go to the MP.
- Vague narrative (they stole something from me) — prosecutors need details. The more specific, the better.
- Not keeping your evidence — photos, screenshots and audio strengthen the case.
Common questions
Can I file a police complaint anonymously in Guatemala?
An anonymous tip, yes: Tu Pista GT (Crime Stoppers Guatemala) takes anonymous information on 1561, WhatsApp 3764-1561 or tupista.gt, and passes it to the PNC. A formal complaint that supports later proceedings at the MP and the courts is filed in your own name, online with the Public Ministry or in person at a PNC station, the MP or a court.
Does it cost anything to file a police complaint?
No. Filing a complaint is free, online with the MP and in person at any PNC station. Never pay a tramitador to file for you. If a PNC officer asks you for money, report it on 3032-7356 (complaints about PNC officers).
How do I follow up on a complaint I already filed?
If you filed online with the Public Ministry, use “Consulta tu denuncia” on mp.gob.gt. If you filed in person, keep the copy or record of the complaint you were given and ask at the office where you filed.
I lost my documents — do I file a complaint or a lost-property report?
A lost-property report, if the item was genuinely lost rather than taken — PNC’s electronic lost-document record, linked from the Comisaría Digital. If the item was taken from you with violence or a weapon, that is a robbery and it is a criminal complaint instead.
Related trámites
- PNC Guatemala Hub — all trámites
- PNC Digital Station — what the portal actually offers
- PNC Lost Property Report
- PNC Domestic Violence Report
- PNC Victim Support Services
- Public Ministry (MP) Criminal Complaint
- PNC Police Background Check
- Criminal Background Check (CAPE / Judiciary)
- MINGOB Hub — PNC’s parent ministry
- Judiciary (OJ) Hub
- Get DPI for the first time (RENAP)