⚡ DIRECT ACCESS TO THE OFFICIAL SYSTEM
Online Complaint PNC — Digital Station
→ Open Digital Station 📞 110 EMERGENCY
Before clicking, have ready:
  • 📄 Valid DPI (required for formal complaint)
  • 📍 Exact location of incident (address, zone, municipality)
  • 🕐 Approximate date and time of incident
  • 📝 Detailed description of what happened
  • 📷 Digital evidence: photos, screenshots, audio, video (if you have it)
  • 📧 Active email (you receive complaint number and follow-up)
💰 Cost: Free · ⏱ Time: 15-30 min online · 🆔 Verified: May 2026

The Online Complaint PNC via the Digital Station (Comisaría Digital) lets you formally report a crime from your computer or phone, without going to a sub-station. The complaint is registered in PNC’s CASE system (Centro de Acopio y Servicios Especializados) with the same legal value as an in-person complaint.

Summary: Free (Q0). Takes 15-30 minutes to complete the online form. You need a valid DPI (or passport if foreigner), incident description, and active email. Do NOT use this system for active emergencies — for that, call 110.

Applies to: victims or witnesses of non-urgent crimes (already-completed robbery, fraud, damages, threats, lost-property report for DPI or passport replacement).

⚠️ When NOT to use online filing — call 110

SituationCall 110
Active or recent assault (last few minutes)✅
Injured person or someone in danger✅
Active domestic violence✅ (see specialized guide)
Armed person threatening✅
Robbery in progress (heard intruders)✅
Traffic accident with injuries✅
Missing person (first 24 h critical)✅

For everything else (already-completed crimes, fraud, theft discovered later, threats via message, property damage found the next day), the Digital Station is ideal.

Requirements

Personal documents

  • Valid DPI of the complainant (digital version or photo of DPI ready to upload)
  • Valid passport if foreigner
  • Active email and mobile phone number
  • Victims DPI if filing on behalf of another person (minor family member, incapacitated elder)

Incident information

  • Exact location of the incident — address with number, zone, municipality, department
  • Approximate date and time of incident
  • Narrative description of what happened (minimum 100 words recommended)
  • Type of crime you are reporting (robbery, theft, fraud, damage, threat, etc.)
  • Photos of injuries, property damage, location
  • Screenshots (threatening messages, bank transfers, conversations)
  • Short audio or video (recorded threats, criminal acts captured on camera)
  • Documents stolen, falsified, or lost (detailed list with serial numbers if applicable)

Assailant information (if known)

  • Full name or alias
  • Approximate height, build, skin color, visible tattoos
  • Clothing at the time of the incident
  • Vehicle: make, model, color, plate
  • DPI or NIT if you had prior dealings with the assailant

Step-by-step process

1. Open the Digital Station

Open pnc.gob.gt/comisaria-digital/ on Chrome, Firefox, or Safari. Works on desktop, tablet, or phone. Do NOT download an APK from unofficial sources — PNC has NO standalone app, only the web portal.

2. Select “New Complaint”

The system asks for complaint type first. Choose between:

  • Robbery / Theft
  • Fraud
  • Threat / Coercion
  • Property damage
  • Lost objects / documents
  • Domestic violence (redirects to specialized flow)
  • Other crime (free text field)

3. Fill in your personal data

Enter DPI, full name, email, mobile phone. The system validates your DPI against the RENAP database in real time. If you’re a foreigner, mark the corresponding option and upload your passport.

4. Detail the incident

  • Date and time: use the integrated calendar
  • Location: the system helps with autocomplete for zones and municipalities
  • Narrative: write what happened in your own words. Be specific — include what the perpetrator did, what they said, how they identified themselves if they did

5. Add assailant information (if you have it)

Be honest if you didn’t see or don’t remember details. Saying “tall dark assailant” without more is less useful than “couldn’t see his face, wore a black hoodie.” The system supports both options.

6. Upload digital evidence

Add photos, screenshots, audio. Accepted formats: JPG, PNG, PDF, MP3, MP4. Maximum file size approximately 10 MB per file. Tip: compress large photos with Photos on iPhone or Gallery on Android before uploading.

7. Review and submit

The system shows a complete summary before submission. Read it carefully — once submitted, the data is registered in CASE and you CANNOT modify it directly (you’d need a formal addendum at a sub-station).

8. Receive complaint number

Instant email with the CASE number, registration date, assigned PNC officer, and sub-station where you can expand. Save this email — it is your legal proof.

9. Follow-up

  • If the case warrants criminal investigation, the MP summons you in 5-30 days to expand your statement
  • If it’s a minor case, it stays only in the PNC registry for statistical purposes and document replacement
  • You can check status by calling the assigned sub-station with your CASE number

Cost and timing

ItemDetail
Official costFree (Q0)
Form completion time15-30 minutes
CASE registration timeImmediate (upon submission)
MP summons (if applicable)5-30 business days
Case resolutionVariable (weeks to years, depending on crime)

Never pay a “tramitador” to file your complaint — it is completely free and you can do it directly.

Common mistakes

  • Reporting an active emergency online instead of calling 110 — you lose critical time. The Digital Station does NOT dispatch an immediate unit.
  • Vague narrative (“they stole something from me”) — the PNC officer needs details so the MP can process. The more specific, the better.
  • Not uploading available evidence — photos, screenshots, and audio strengthen the case. If you have them on your phone, upload them.
  • Closing the browser before receiving the CASE number — without that number you have no proof. Wait for the confirmation screen and save the email.