The RENAP eportal (eportal.renap.gob.gt) is the online system for booking an appointment before visiting any RENAP office. If you are getting a DPI, a birth certification, or any RENAP procedure, pre-booking saves hours of waiting in line.

Quick answer: Booking is free. Register at eportal.renap.gob.gt with your CUI (DPI number), pick the procedure, pick the office, pick date and time. Slot availability: 1-3 weeks out depending on office. Walk-ins are also served, but lines are long.

Book your RENAP appointment now on eportal

Official Citizen Portal pre-booking system. Save time, guarantee service on your chosen day.

Go to eportal.renap.gob.gt →

Before you click, have ready:

  • Your CUI number (the 13 digits on your DPI)
  • Active email address (for confirmation)
  • Cell phone number (optional SMS verification)
  • Knowing what procedure you are doing (DPI, certification, registration, etc.)
  • Payment receipt if the procedure requires it (paid separately at bank, not at the office)

Booking cost: Free · Lead time: 1-3 weeks ahead · RENAP phone: 1516 · Verified May 2026

What is the RENAP eportal?

The eportal (also called Citizen Portal / Portal Ciudadano) is RENAP’s digital platform where citizens can:

  • Book an appointment at any RENAP office in the country
  • Request online certifications (birth, marriage, death) with digital or physical delivery
  • Request DPI replacement without showing up (pickup at indicated office)
  • Check status of in-progress procedures
  • Validate documents issued by RENAP

Pre-booking is the most common use. It guarantees service at a specific time and reduces waiting from 2-4 hours to under 30 minutes.

Requirements to book an appointment

  • Valid CUI (the 13 digits on your DPI). If you have never had a DPI and you are getting your first one, use the CUI from your birth certification (same number).
  • Active email address for confirmation and reminder.
  • Cell phone optional but recommended.
  • Knowing what procedure you will do: the system lists all options (DPI first time, renewal, replacement, physical certification, birth registration, etc.).

You do not need to pay anything to book. The procedure cost is paid separately at an authorized bank (Banrural, GyT Continental, Bantrab) before showing up to the appointment.

Step-by-step

  1. Go to the eportal. Open eportal.renap.gob.gt in your browser. Works on phone, laptop, and tablet.

  2. Create account or sign in. First time, click Registrarse (Register). You need: CUI, email, password. Confirm email via link they send you.

  3. Select Book Appointment. In the main menu, find Agendamiento de Citas or My Appointments - New Appointment.

  4. Pick the procedure type. The system shows options: DPI Application - First Time, DPI Renewal, DPI Replacement, Certification (security paper), Birth Registration, Address Change, etc.

  5. Select department and office. You can pick any RENAP office in the country, not limited to your municipality. High-demand offices (Sede Central Calzada Roosevelt, Rus Mall, Metro Norte) tend to have slots further out. Smaller departmental capital offices have appointments sooner.

  6. Choose date and time. The calendar shows days with available slots. Pick off-peak hours (10:00-12:00 and 14:00-15:00 are most saturated; first hour 8:00 and last 15:30 usually have less wait).

  7. Confirm. Review everything: procedure, office, date, time. Confirm. You receive an email with appointment code and QR.

  8. Print or save the receipt. Bring it on the appointment day (printed or on phone). The QR is scanned on entry.

  9. Prepare ahead of the day. Gather the procedure requirements (valid certification for first DPI, payment receipt, etc.). Arrive 10-15 minutes early.

Cost and timing

ItemCostTime
Book appointment on eportalFree5-10 minutes online
Slot availabilityVariable1-3 weeks ahead at large offices; 3-7 days at small offices
Service at office with appointmentProcedure cost (DPI Q100, certification Q15, etc.)15-30 minutes vs 2-4 hours without appointment
Reschedule appointmentFreeUp to 24 hours before
Cancel appointmentFreeUp to 24 hours before (frees slot for others)

Common errors and how to avoid them

  • Mistyped CUI: the system rejects registration if the CUI doesn’t match RENAP’s records. Verify the exact 13 digits of your DPI before creating an account.

  • Email with typos: if you mistype the email, you don’t get the confirmation link or the appointment receipt. Use Gmail, Outlook, or Yahoo (institutional emails sometimes block automatic eportal emails).

  • Wrong procedure selected: if you book Renewal but it’s actually Replacement (lost or stolen DPI), they reject you at the office and you must rebook. Read each option’s description carefully before selecting.

  • No QR printed or saved: some offices don’t accept just a verbal appointment number. Bring the QR on phone screen or printed. If your phone dies and it’s not printed, you queue with walk-ins.

  • Late arrival: the system gives a 15-minute grace window. Past that, you lose the appointment and must rebook for another available date (could be weeks out).

Differences between with-appointment and walk-in

With pre-booking:

  • Service at specific time
  • Typical wait: 15-30 minutes
  • Guaranteed slot that day
  • Reserve from home

Without booking (walk in and take ticket):

  • Service in arrival order
  • Typical wait: 2-4 hours at large offices
  • Risk of windows closing before your turn
  • Some offices have daily walk-in cap

If your procedure isn’t urgent, booking is always the better option.

Most common procedures booked via eportal

  • First-time DPI: for youths turning 18 (you can start 30 days before birthday).
  • DPI renewal: when it expires (every 10 years for adults).
  • DPI replacement: for loss, theft, or damage.
  • DPI address change: free if done before expiration.
  • Security paper certification: for procedures requiring official physical document (passport, immigration, vehicle registration).
  • Late birth registration: for births not registered on time.
  • Name change or correction: see name change and partida correction.

Procedures that do NOT need an office appointment

Some RENAP services are 100% online and require no visit or appointment:

  • Electronic certifications with digital signature (download directly from eportal, valid for 30 days).
  • CUI / NIT lookup at no cost.
  • Document validation issued by RENAP.

For those cases, you don’t need to book anything — just sign in to eportal and download.

From the USA / for the diaspora

If you live in the United States and need a RENAP procedure:

  • Check first if a mobile unit is visiting your consulate. RENAP sends mobile units to most consulates (LA, Houston, NYC, Chicago, Miami, etc.) periodically. Schedule is published at consulado de Guatemala websites or by phone. If yes, you can do DPI renewal or certifications without traveling to Guatemala.
  • For online certifications: the eportal works from any country. You can request birth, marriage, or death certifications electronically (PDF with digital signature) and they are valid in Guatemala. For US use, you usually need the MINEX apostille added in Guatemala.
  • For first-time DPI or in-person renewal: if no mobile unit is coming, you must travel to Guatemala. Book the appointment via eportal before flying, pick a date a few days into your trip to give buffer for delays.

Verified May 2026. RENAP periodically updates appointment availability and hours; check the eportal for the most current information. Individual procedure costs may update yearly via Board Agreement.