Guatemala Lost or Stolen Passport Replacement 2026: USD $50, Online Police Report

In short: USD $50 (5-year) or $85 (10-year) — same cost as renewal, NO PENALTY for loss or theft. First file a POLICE REPORT (denuncia) with PNC (loss) or MP (theft) — you can now do it ONLINE at policiales.pnc.gob.gt without going to a station. Then book a regular IGM appointment, bring the denuncia + DPI + Banrural receipt, same-day issuance in most offices.

The biggest 2026 change: PNC’s Comisaría Digital lets you file a lost-passport report fully online. It used to require a physical trip to a police station, waiting in line, and dictating the report to an officer — now you download the constancia de extravío (loss receipt) as a PDF from home. That saves half a day for most urban residents. The IGM side of the replacement hasn’t changed: same appointment, same fee, same documents as a renewal — only one document is different (police report instead of previous passport).

Lost or Stolen? The Police Report Differs

Before doing anything, define what happened. The authority where you file the report depends on the type of incident:

Rule of thumb: if no third party was involved in the document’s disappearance → it’s loss → PNC → online. If a third party took it (mugged, stolen, lifted) → it’s theft → MP → in person.

Step 1: Block the Passport (Important)

The very first thing — even before the police report — is to block the passport number in IGM’s system so no one can use it at airports or borders:

• IGM phone: 2411-2411 (national line). Report passport number, issue date, and reason (loss/theft).
• In person: you can go to any IGM office and leave a written record.
• Email: some offices accept email reports — confirm by phone.

Once blocked, the passport is voided in the system. If a thief tries to use it, immigration officials see the alert when scanning the document and seize it. This protects you from identity fraud.

Note: the PNC or MP report also triggers the block internally, but calling IGM directly is faster (minutes vs hours/days).

Step 2: File the Police Report (Denuncia)

Option A (NEW — recommended): PNC Comisaría Digital online

If it was a loss (no third party involved), this is the fastest and newest path. PNC launched Comisaría Digital in 2025-2026 precisely so people don’t have to lose half a day at a station.

How it works:

1. Go to policiales.pnc.gob.gt (or the alternate pnc.gob.gt/comisaria-digital).
2. Create an account with your DPI and personal data. You receive an email verification.
3. Fill out the loss-report form: select document type (Pasaporte), lost-passport number, approximate date and place of loss, brief description of circumstances.
4. Submit the report. The system generates a case number.
5. Download the loss receipt as a PDF. Print it — some IGM offices still prefer a signed/stamped physical copy.

Total time: 15-30 minutes without leaving home.

Honest warning: some sources indicate IGM may request the physically stamped report rather than the online PDF. To play it safe, bring the printed PDF and if the office rejects it, you can go to any PNC station with your case number to get the stamped version. (This is a transitional area — the online system is new and inter-agency coordination is still settling.)

Option B: PNC station in person

If you prefer the physically stamped version or have no internet access:

• Go to any PNC station (comisaría) with your original DPI.
• Ask for “denuncia por extravío de pasaporte”.
• Dictate the details, the officer prints the report stamped and signed.
• Time: 30-60 minutes depending on the line.

Option C: Public Ministry (mandatory if it was theft)

If it was theft (with or without violence), by law the report goes to the Public Ministry — PNC is not competent to process reports for the crime of theft.

• Go to any Public Ministry (Ministerio Público) prosecutor’s office — present in every departmental capital.
• Bring original DPI + any additional evidence (place/time of theft, witnesses if any).
• They assign a case number and issue the official receipt.
• Time: 2-4 hours depending on the line and whether they open additional investigation.
• For violent theft: they may also direct you to file a formal criminal complaint.

Step 3: Pay the Banrural Receipt

IGM charges exactly the same fee as a normal renewal — no surcharge for loss or theft:

• Payment is only accepted at Banrural — any branch or via Banrural online banking. No other bank is authorized.
• The quetzal amount is IGM’s quarterly reference price under Acuerdo IGM-029-2023 Art. 6, posted at the office — not the exchange rate of the day of payment.
• The Banrural payment receipt is valid for 1 year: you can pay before securing a confirmed appointment.
• Tell the teller it is “IGM passport payment, X-year validity”. Keep the original receipt.

The binding figure is IGM’s quarterly reference price (Acuerdo IGM-029-2023 Art. 6), posted at the office; the daily exchange rate gives only an approximation. Corrected 20 September 2026.

Step 4: Book the IGM Appointment Online

The official portal is servicios.igm.gob.gt/citasenlinea/. The appointment is free — IGM explicitly warns against intermediaries who charge to book.

1. Open the portal and select “Renovación de pasaporte” (replacements are processed through the same flow as renewals — there is no separate “reposición” option).
2. Enter the Banrural receipt number and personal data.
3. Choose office, date and time from available slots. The system shows real availability.
4. Generate and print the appointment confirmation and the auto-generated application form.
5. The appointment can be rescheduled up to 24 hours in advance from the same portal.

Step 5: Attend the Appointment

Arrive 10-30 minutes early at the office with these documents in original:

1. Police report (PNC for loss, MP for theft) — original with stamp/signature plus one copy. If you only have the Comisaría Digital PDF, bring it printed.
2. Original valid DPI + photocopy of both sides on a single sheet (physical copy, not a photo).
3. Original Banrural payment receipt ($50 or $85 depending on chosen validity).
4. Printed appointment confirmation from the portal.
5. Application form auto-generated when booking — printed and signed.
6. Current Boleto de Ornato (adults over 60 exempt).
7. For minors: recent birth certificate + DPIs of both parents + physical presence of both parents.

The photo, fingerprints and signature are captured at the office — you do not bring printed photos. Wear a solid-color shirt other than white (the background is white), no glasses, no hats.

IGM says delivery is same-day (about 25 minutes), in person only.

IGM Offices (7 nationwide)

National IGM phone: 2411-2411. Addresses and hours: IGM’s list of passport emission centres, read 24 September 2026.

IGM also runs periodic Jornadas Móviles (mobile units) in departments without permanent offices (recent 2026 locations: Mazatenango/Suchitepéquez, San Juan Tecuaco/Santa Rosa, Jalapa, Cubulco). Mobile jornadas use the same appointment portal.

If Your Passport Was Stolen Abroad

If you’re outside Guatemala when you lose or have your passport stolen, the process is different:

1. Report immediately to the nearest Guatemalan consulate. The U.S. has 26 consulates — see /consulados/ for the closest to your city.
2. The consulate issues a “salvoconducto” — an emergency travel document valid ONLY for returning to Guatemala. It is not a full passport and cannot be used to travel to other countries.
3. Bring the local police report from the country where it was stolen — the consulate needs it to issue the salvoconducto.
4. With the salvoconducto you return to Guatemala, and there file the regular replacement at IGM with: salvoconducto + the local police report + DPI + Banrural receipt.
5. Timeline: the salvoconducto can be issued in 24-48 hours at large consulates (LA, NY, Houston, Miami, Chicago) — longer at small consulates.

Full guide for Guatemalans in the U.S.: Guatemala passport from the U.S..

If You Had a U.S. Visa Inside

If the lost or stolen passport held a U.S. visa, the visa is gone with it: it does not carry over to the new passport. This is what the U.S. State Department says on its page about lost and stolen passports, visas and I-94 records (Wayback copy of 19 May 2026; the live page could not be opened on 24 September 2026):

1. Police report: the State Department says to report the lost or stolen documents to the local police and keep an extra copy of the report. In Guatemala that is the same PNC or MP report you already need for the passport replacement.
2. Report the visa by email to the Consular Section of the U.S. embassy or consulate that issued it (if the U.S. Embassy in Guatemala issued it, to that embassy). Include your full name, date of birth, place of birth, U.S. address and an email address, and say whether the visa was lost or stolen. If you have a copy of the passport or visa, scan and attach it; if not, give the visa category and the passport number it was in. It is not reported through the DS-160: the DS-160 is the visa application, not a loss report.
3. If the visa turns up after you reported it, it is no longer valid for travel to the United States and you must apply for a new one.
4. Apply for a new visa: per the same page, a lost or stolen visa cannot be replaced inside the United States; you apply in person at a U.S. embassy or consulate abroad, with a written account of the loss of the passport and visa and a copy of the police report. It is a new application with its own fee (USD $185 for B1/B2 on the Embassy’s fee page; details in Spanish at visa americana desde Guatemala).
5. If you had other cards in the same wallet: report the theft to your bank to block them.

Correction (24 September 2026): this section said a stolen visa is reported with Form DS-160. The DS-160 is the visa application; the State Department says to report it by email to the consular section that issued it. See our corrections policy.

Common Rejection Reasons

Official Links

• PNC Comisaría Digital — online loss report
• PNC — Comisaría Digital (alternate URL)
• Public Ministry (Ministerio Público) — theft report
• IGM — Online appointment portal
• IGM — Passport requirements
• IGM — Office locations and hours
• National IGM phone: 2411-2411

Related Guides

• Guatemala passport — main hub
• Guatemala passport for first-time applicants
• Get a DPI (prerequisite)
• Passport from the U.S.
• Guatemalan consulates in the U.S.
• Daily exchange rate (to estimate quetzal payment)

Corrected 24 September 2026 against IGM’s passport portal (pasaportes.igm.gob.gt): delivery is same-day with no office exception; the Zona 4 centre opens 6:00-15:00 and Quetzaltenango 7:00-15:00 (this page had listed evening hours); the Escuintla and Zacapa addresses are IGM’s own; the Código de Migración’s passport articles are Arts. 90-99.