Guatemala Lost or Stolen Passport Replacement 2026: USD $50, Online Police Report

In short: USD $50 (5-year) or $85 (10-year) — same cost as renewal, NO PENALTY for loss or theft. First file a POLICE REPORT (denuncia) with PNC (loss) or MP (theft) — you can now do it ONLINE at policiales.pnc.gob.gt without going to a station. Then book a regular IGM appointment, bring the denuncia + DPI + Banrural receipt, same-day issuance in most offices.

The biggest 2026 change: PNC’s Comisaría Digital lets you file a lost-passport report fully online. It used to require a physical trip to a police station, waiting in line, and dictating the report to an officer — now you download the constancia de extravío (loss receipt) as a PDF from home. That saves half a day for most urban residents. The IGM side of the replacement hasn’t changed: same appointment, same fee, same documents as a renewal — only one document is different (police report instead of previous passport).

Lost or Stolen? The Police Report Differs

Before doing anything, define what happened. The authority where you file the report depends on the type of incident:

Rule of thumb: if no third party was involved in the document’s disappearance → it’s loss → PNC → online. If a third party took it (mugged, stolen, lifted) → it’s theft → MP → in person.

Step 1: Block the Passport (Important)

The very first thing — even before the police report — is to block the passport number in IGM’s system so no one can use it at airports or borders:

• IGM phone: 2411-2411 (national line). Report passport number, issue date, and reason (loss/theft).
• In person: you can go to any IGM office and leave a written record.
• Email: some offices accept email reports — confirm by phone.

Once blocked, the passport is voided in the system. If a thief tries to use it, immigration officials see the alert when scanning the document and seize it. This protects you from identity fraud.

Note: the PNC or MP report also triggers the block internally, but calling IGM directly is faster (minutes vs hours/days).

Step 2: File the Police Report (Denuncia)

Option A (NEW — recommended): PNC Comisaría Digital online

If it was a loss (no third party involved), this is the fastest and newest path. PNC launched Comisaría Digital in 2025-2026 precisely so people don’t have to lose half a day at a station.

How it works:

1. Go to policiales.pnc.gob.gt (or the alternate pnc.gob.gt/comisaria-digital).
2. Create an account with your DPI and personal data. You receive an email verification.
3. Fill out the loss-report form: select document type (Pasaporte), lost-passport number, approximate date and place of loss, brief description of circumstances.
4. Submit the report. The system generates a case number.
5. Download the loss receipt as a PDF. Print it — some IGM offices still prefer a signed/stamped physical copy.

Total time: 15-30 minutes without leaving home.

Honest warning: some sources indicate IGM may request the physically stamped report rather than the online PDF. To play it safe, bring the printed PDF and if the office rejects it, you can go to any PNC station with your case number to get the stamped version. (This is a transitional area — the online system is new and inter-agency coordination is still settling.)

Option B: PNC station in person

If you prefer the physically stamped version or have no internet access:

• Go to any PNC station (comisaría) with your original DPI.
• Ask for “denuncia por extravío de pasaporte”.
• Dictate the details, the officer prints the report stamped and signed.
• Time: 30-60 minutes depending on the line.

Option C: Public Ministry (mandatory if it was theft)

If it was theft (with or without violence), by law the report goes to the Public Ministry — PNC is not competent to process reports for the crime of theft.

• Go to any Public Ministry (Ministerio Público) prosecutor’s office — present in every departmental capital.
• Bring original DPI + any additional evidence (place/time of theft, witnesses if any).
• They assign a case number and issue the official receipt.
• Time: 2-4 hours depending on the line and whether they open additional investigation.
• For violent theft: they may also direct you to file a formal criminal complaint.

Step 3: Pay the Banrural Receipt

IGM charges exactly the same fee as a normal renewal — no surcharge for loss or theft:

• Payment is only accepted at Banrural — any branch or via Banrural online banking. No other bank is authorized.
• The quetzal amount is calculated at the official IGM exchange rate of the day of payment.
• The Banrural payment receipt is valid for 1 year: you can pay before securing a confirmed appointment.
• Tell the teller it is “IGM passport payment, X-year validity”. Keep the original receipt.

To estimate the quetzal amount, check the daily exchange rate.

Step 4: Book the IGM Appointment Online

The official portal is servicios.igm.gob.gt/citasenlinea/. The appointment is free — IGM explicitly warns against intermediaries who charge to book.

1. Open the portal and select “Renovación de pasaporte” (replacements are processed through the same flow as renewals — there is no separate “reposición” option).
2. Enter the Banrural receipt number and personal data.
3. Choose office, date and time from available slots. The system shows real availability.
4. Generate and print the appointment confirmation and the auto-generated application form.
5. The appointment can be rescheduled up to 24 hours in advance from the same portal.

Step 5: Attend the Appointment

Arrive 10-30 minutes early at the office with these documents in original:

1. Police report (PNC for loss, MP for theft) — original with stamp/signature plus one copy. If you only have the Comisaría Digital PDF, bring it printed.
2. Original valid DPI + photocopy of both sides on a single sheet (physical copy, not a photo).
3. Original Banrural payment receipt ($50 or $85 depending on chosen validity).
4. Printed appointment confirmation from the portal.
5. Application form auto-generated when booking — printed and signed.
6. Current Boleto de Ornato (adults over 60 exempt).
7. For minors: recent birth certificate + DPIs of both parents + physical presence of both parents.

The photo, fingerprints and signature are captured at the office — you do not bring printed photos. Wear a solid-color shirt other than white (the background is white), no glasses, no hats.

In 6 of 7 offices, issuance is same-day. A few offices may take up to 3 business days — confirm when booking.

IGM Offices (7 nationwide)

National IGM phone: 2411-2411. The office that may not offer same-day issuance is likely Escuintla — CONFIRM when booking.

IGM also runs periodic Jornadas Móviles (mobile units) in departments without permanent offices (recent 2026 locations: Mazatenango/Suchitepéquez, San Juan Tecuaco/Santa Rosa, Jalapa, Cubulco). Mobile jornadas use the same appointment portal.

If Your Passport Was Stolen Abroad

If you’re outside Guatemala when you lose or have your passport stolen, the process is different:

1. Report immediately to the nearest Guatemalan consulate. The U.S. has 22 consulates — see /consulados/ for the closest to your city.
2. The consulate issues a “salvoconducto” — an emergency travel document valid ONLY for returning to Guatemala. It is not a full passport and cannot be used to travel to other countries.
3. Bring the local police report from the country where it was stolen — the consulate needs it to issue the salvoconducto.
4. With the salvoconducto you return to Guatemala, and there file the regular replacement at IGM with: salvoconducto + the local police report + DPI + Banrural receipt.
5. Timeline: the salvoconducto can be issued in 24-48 hours at large consulates (LA, NY, Houston, Miami, Chicago) — longer at small consulates.

Full guide for Guatemalans in the U.S.: Guatemala passport from the U.S..

If You Had a U.S. Visa Inside

Special concern for the diaspora: many Guatemalans in the U.S. carry the physical U.S. visa stuck inside their passport. If the passport is lost or stolen, the visa is too — and it does not automatically transfer to your new passport.

What to do:

1. Report the lost/stolen visa to the U.S. Embassy in Guatemala (or to the U.S. consulate that issued it). Use Form DS-160 and notify the U.S. State Department.
2. Re-apply for the U.S. visa — there is no “visa transfer” between lost passports. You must pay the application fee again (~USD $185 for B1/B2 tourism), attend a consular interview, and wait for processing.
3. If you had other cards/documents in the same wallet: report the theft to your bank to block debit/credit cards.

Common Rejection Reasons

Official Links

• PNC Comisaría Digital — online loss report
• PNC — Comisaría Digital (alternate URL)
• Public Ministry (Ministerio Público) — theft report
• IGM — Online appointment portal
• IGM — Passport requirements
• IGM — Office locations and hours
• National IGM phone: 2411-2411

Related Guides

• Guatemala passport — main hub
• Guatemala passport for first-time applicants
• Get a DPI (prerequisite)
• Passport from the U.S.
• Guatemalan consulates in the U.S.
• Daily exchange rate (to estimate quetzal payment)