Checking your electricity rate in Guatemala is free and immediate — the National Electric Energy Commission (CNEE) publishes current tariff schedules every quarter, and the distributors (EEGSA, DEORSA, DEOCSA) have portals with your bill, historical consumption, and simulator. This guide explains how to read the rate you pay, how consumption blocks work, what the Social Tariff is, and how to file complaints. No one should be paying for electricity without knowing what rate they are on.

Quick summary: Free lookup at CNEE + distributor portals. Three distributors: EEGSA (capital + Sacatepequez + Escuintla), DEORSA (east), DEOCSA (west). CNEE revises the tariff every quarter (1 Feb / 1 May / 1 Aug / 1 Nov). In force 1 Nov 2026 – 31 Jan 2027 (unchanged from August–October): social tariff Q1.42 (EEGSA) · Q1.98 (DEORSA) · Q2.03 (DEOCSA) per kWh; non-social Q1.51 · Q2.06 · Q2.12. The social tariff covers 93% of users; it is not an exceptional case. (CNEE statement, 30 Oct 2026)

What is the Electricity Rate Lookup

The electricity rate in Guatemala is regulated by the CNEE — National Electric Energy Commission, an autonomous MEM body created by the General Electricity Law (Decree 93-96). CNEE publishes the Tariff Schedule every quarter, four dates a year (February 1, May 1, August 1, November 1), with current rates for each distributor.

The three distributors and who they serve

DistributorOperatorDepartments servedCustomers
EEGSAEPM Guatemala (Grupo EPM)Guatemala, Sacatepequez, Escuintla~1.58 million
DEORSAEnerguateChiquimula, Zacapa, Izabal, Peten, Alta and Baja Verapaz, El Progreso~0.95 million
DEOCSAEnerguateQuetzaltenango, San Marcos, Huehuetenango, Quiche, Solola, Totonicapan, Retalhuleu, Suchitepequez~1.45 million

Source for the Customers column: CNEE, Compendio Estadístico (published August 2025, 2024 data). CNEE says these three distributors serve about 94% of the country’s regulated users.

Tariff types based on your use

  • Social Tariff (TS) — the ordinary residential rate: CNEE reports it for ~3.9 million users, 93% of users of EEGSA, DEOCSA and DEORSA. In force 1 Nov 2026 – 31 Jan 2027: Q1.42/kWh (EEGSA) · Q1.98 (DEORSA) · Q2.03 (DEOCSA).
  • Non-Social Tariff (TNS) — ~300,000 users, 7%. Same period: Q1.51 (EEGSA) · Q2.06 (DEORSA) · Q2.12 (DEOCSA).
  • INDE economic contribution — not a tariff: a contribution that more than 2.3 million families using up to 100 kWh/month receive on their bill (threshold as stated in CNEE’s 31 July 2026 comunicado). That threshold belongs to the INDE contribution, not to the Social Tariff.
  • Commercial Tariff (BTSimple) — small businesses and offices. CNEE’s quarterly comunicado publishes only two tables, the social (BTSS) and non-social (BTS) tariffs, and no separate commercial rate; the rate you are on is printed on your bill and your distributor can confirm it.
  • Industrial Tariff (BTConDemanda, MTS, MTD) — industries with contracted demand. Variable rates by hourly block.
  • Large User (GU) — clients >100 kW demand, buy directly at the Wholesale Market (AMM).

Requirements

Looking up your rate requires no documents — it is public information. However, to look up your specific bill or consumption history, you need:

  • NIS (Service Identification Number) — appears on your bill, top left corner. If you do not have a bill on hand, call your distributor with your name + address.
  • DPI (for in-person procedures or formal complaints) — see Guatemala DPI.
  • Internet access or phone to call.

Step by Step

Option A: Look up the current rate (public)

  1. Enter the CNEE portal — https://www.cnee.gob.gt/ — click “Tariffs” or “Consumer” section.
  2. Select distributor (EEGSA, DEORSA, or DEOCSA).
  3. View current tariff schedule — downloadable PDF, clear effective date (current quarter).
  4. Identify your tariff based on customer type and consumption block.

Option B: Check your specific bill

  1. Locate your NIS on a previous bill.
  2. Enter your distributor portal:
  3. Register or log in with your NIS + personal data.
  4. View monthly bill, consumption history (12 months), applied tariff, blocks.

Option C: Phone lookup (if no internet)

  • EEGSA: 1771 (24/7).
  • DEORSA / DEOCSA (Energuate): 1551 (24/7).
  • CNEE inquiries: 2390-2700.

Give your NIS and they tell you current rate, last consumption, payment due date.

Option D: In-person office visit

If you need printed bill, receipt, or formal procedure:

  • EEGSA agencies — Mall San Cristobal, Pradera Concepcion, Tikal Futura, more than 30 points.
  • DEORSA / DEOCSA agencies — departmental capitals and main municipalities.

Bring DPI and NIS.

Cost and Time

ActionCostTime
Current CNEE rate lookupFreeImmediate
Bill lookup via portalFreeImmediate
Phone lookupFree (1551/1771 numbers)5-15 minutes
Printed bill repositionFree first, Q10-25 second5 minutes
Service type changeQ200-1,000 + new meter costAsk the distributor
Formal error complaintFree30 days

Common Mistakes

  • Confusing public lighting with electrical consumption. The public lighting charge appears on your bill but does NOT go to your distributor — it is a municipal charge. You cannot complain to EEGSA about it, go to your municipality.
  • Paying without verifying reading. An estimated reading (when the meter reader could not enter your home) can be very high or very low. Request reposition with real reading if in doubt.
  • Losing the INDE contribution without noticing. The contribution goes to households using up to 100 kWh a month; a month at 105 kWh means the bill arrives without it. The tariff itself does not change — CNEE sets it per distributor, not per consumption tier.
  • Assuming the fixed charge is the only base cost. In addition to fixed charge, there is contracted power charge, distribution charge, 12% IVA, municipal lighting fee. Average sum of “extras” Q30-80 monthly over pure consumption.

Penalties for Service Manipulation

ViolationSanctionLegal Basis
Connecting electricity without meter (clandestine)CNEE fine for users of 100 to 10,000 kWh, valued at the residential energy-component tariff in Guatemala CityDecree 93-96 Art. 80
Tampering with meter to reduce readingPrison 1-3 years (fraud) + retroactive billingPenal Code Art. 264
Modifying installations without notifying distributorFine + obligation to regularizeAgreement 256-97 Art. 25
Generating electricity for own use without authorization (>500 kW)Fine up to Q1,000,000Decree 93-96 Art. 17