Checking your electricity rate in Guatemala is free and immediate — the National Electric Energy Commission (CNEE) publishes current tariff schedules every quarter, and the distributors (EEGSA, DEORSA, DEOCSA) have portals with your bill, historical consumption, and simulator. This guide explains how to read the rate you pay, how consumption blocks work, what the Social Tariff is, and how to file complaints. No one should be paying for electricity without knowing what rate they are on.

Quick summary: Free lookup at CNEE + distributor portals. Three distributors: EEGSA (capital + Sacatepequez + Escuintla), DEORSA (east), DEOCSA (west). Rate updated every quarter (Feb/May/Aug/Nov). Social Tariff <100 kWh/month ~Q0.78/kWh (subsidized). Non-social rate ~Q1.40-1.80/kWh.

What is the Electricity Rate Lookup

The electricity rate in Guatemala is regulated by the CNEE — National Electric Energy Commission, an autonomous MEM body created by the General Electricity Law (Decree 93-96). CNEE publishes the Tariff Schedule every four months (February 1, May 1, August 1, November 1) with current rates for each distributor.

The three distributors and who they serve

DistributorOperatorDepartments servedCustomers
EEGSAEnerguate Guatemala (private)Guatemala, Sacatepequez, Escuintla~1.2 million
DEORSAEnerguate (Actis Energy)Chiquimula, Zacapa, Izabal, Peten, Alta and Baja Verapaz, El Progreso~750,000
DEOCSAEnerguate (Actis Energy)Quetzaltenango, San Marcos, Huehuetenango, Quiche, Solola, Totonicapan, Retalhuleu, Suchitepequez~1.1 million

Total regulated market: ~3.05 million customers (2025). National electric coverage: ~91% urban, ~76% rural.

Tariff types based on your use

  • Social Tariff (TS) — residential with consumption <100 kWh/month. State-subsidized. ~Q0.78/kWh.
  • Non-Social Residential Tariff (BTS) — residential with consumption >100 kWh/month. ~Q1.40-1.80/kWh.
  • Commercial Tariff (BTSimple) — small businesses and offices. ~Q1.60-2.00/kWh.
  • Industrial Tariff (BTConDemanda, MTS, MTD) — industries with contracted demand. Variable rates by hourly block.
  • Large User (GU) — clients >100 kW demand, buy directly at the Wholesale Market (AMM).

Requirements

Looking up your rate requires no documents — it is public information. However, to look up your specific bill or consumption history, you need:

  • NIS (Service Identification Number) — appears on your bill, top left corner. If you do not have a bill on hand, call your distributor with your name + address.
  • DPI (for in-person procedures or formal complaints) — see Guatemala DPI.
  • Internet access or phone to call.

Step by Step

Option A: Look up the current rate (public)

  1. Enter the CNEE portal — https://www.cnee.gob.gt/ — click “Tariffs” or “Consumer” section.
  2. Select distributor (EEGSA, DEORSA, or DEOCSA).
  3. View current tariff schedule — downloadable PDF, clear effective date (current quarter).
  4. Identify your tariff based on customer type and consumption block.

Option B: Check your specific bill

  1. Locate your NIS on a previous bill.
  2. Enter your distributor portal:
  3. Register or log in with your NIS + personal data.
  4. View monthly bill, consumption history (12 months), applied tariff, blocks.

Option C: Phone lookup (if no internet)

  • EEGSA: 1771 (24/7).
  • DEORSA / DEOCSA (Energuate): 1551 (24/7).
  • CNEE inquiries: 2390-2700.

Give your NIS and they tell you current rate, last consumption, payment due date.

Option D: In-person office visit

If you need printed bill, receipt, or formal procedure:

  • EEGSA agencies — Mall San Cristobal, Pradera Concepcion, Tikal Futura, more than 30 points.
  • DEORSA / DEOCSA agencies — departmental capitals and main municipalities.

Bring DPI and NIS.

Cost and Time

ActionCostTime
Current CNEE rate lookupFreeImmediate
Bill lookup via portalFreeImmediate
Phone lookupFree (1551/1771 numbers)5-15 minutes
Printed bill repositionFree first, Q10-25 second5 minutes
Service type changeQ200-1,000 + new meter cost15-45 days
Formal error complaintFree30 days

Common Mistakes

  • Confusing public lighting with electrical consumption. The public lighting charge appears on your bill but does NOT go to your distributor — it is a municipal charge. You cannot complain to EEGSA about it, go to your municipality.
  • Paying without verifying reading. An estimated reading (when the meter reader could not enter your home) can be very high or very low. Request reposition with real reading if in doubt.
  • Crossing Social Tariff threshold without knowing. If you consume 95 kWh one month, you pay social rate. If you consume 105 kWh the next, you pay your ENTIRE bill at non-social rate — not just the 5 kWh excess. Watch your consumption if near the limit.
  • Assuming the fixed charge is the only base cost. In addition to fixed charge, there is contracted power charge, distribution charge, 12% IVA, municipal lighting fee. Average sum of “extras” Q30-80 monthly over pure consumption.

Penalties for Service Manipulation

ViolationSanctionLegal Basis
Connecting electricity without meter (clandestine)Fine Q5,000-50,000 + supply removal + criminal actionDecree 93-96 Art. 80
Tampering with meter to reduce readingPrison 1-3 years (fraud) + retroactive billingPenal Code Art. 264
Modifying installations without notifying distributorFine + obligation to regularizeAgreement 256-97 Art. 25
Generating electricity for own use without authorization (>500 kW)Fine up to Q1,000,000Decree 93-96 Art. 17