Check Today’s Planned Outages
Guatemala’s electricity distributors publish planned maintenance schedules in advance. These planned interruptions are necessary for vegetation cleaning, equipment replacement, and new infrastructure installation.
EEGSA (Guatemala City, Sacatepequez, Escuintla) manages outage notifications through their app and phone line. Energuate (rest of Guatemala) publishes weekly regional schedules on their website organized by six regions.
EEGSA Coverage Area
If you live in Guatemala City, Sacatepequez, or parts of Escuintla, your provider is EEGSA. Check for planned outages:
- Call Teleservicio: 2277-7000 (available 24 hours)
- WhatsApp: +502 2277-7000 (send your NIS or meter number)
- EEGSA App: Download from Google Play for real-time alerts
- Facebook Messenger: EEGSA Guatemala
- Web Portal: eegsa.com
Energuate Coverage Area
If you live in any of the other 19 departments, your provider is Energuate. They publish detailed weekly maintenance schedules:
- Main Schedule Page: energuate.com/mantenimientos-programados
- Western Region (Quetzaltenango, Totonicapan, San Marcos, Huehuetenango): Region Occidente
- Central-West (Quiche, Solola, Chimaltenango): Region Centro Occidente
- South (Escuintla, Suchitepequez, Retalhuleu): Region Sur
- North (Peten, Izabal, Alta Verapaz, Baja Verapaz): Region Norte
- East (Chiquimula, Zacapa, Jalapa, Jutiapa, Santa Rosa): Region Oriente
- Central (El Progreso, rural Guatemala dept.): Region Centro
- Call: 2385-2222 or WhatsApp: +502 2385-2222
How to Report a Power Outage
If you experience an unplanned outage, report it immediately. Before calling, check if your neighbors also lost power – this helps the provider determine if it is a local or area-wide issue.
What You Need to Report
Have this information ready:
- NIS (Numero de Identificacion del Servicio) – found on your bill
- Meter number (numero de contador)
- Nearest utility pole number (if visible)
- Your full name and phone number
- Whether the outage affects only your property or the entire neighborhood
EEGSA (Guatemala City Area)
| Method | Contact | Hours |
|---|---|---|
| Phone | 2277-7000 | 24 hours |
| +502 2277-7000 | 24 hours | |
| EEGSA App | Download | 24 hours |
| Messenger | Business hours | |
| Web | eegsa.com/reporte-de-fallas-y-emergencias | 24 hours |
Energuate (Rest of Guatemala)
| Method | Contact | Hours |
|---|---|---|
| Phone | 2385-2222 | 24 hours |
| +502 2385-2222 | 24 hours | |
| Energuate App | Download | 24 hours |
| Messenger | Business hours | |
| Web | energuate.com | 24 hours |
Emergency: If you see fallen power lines or a damaged pole, call immediately and stay at least 10 meters away. Do NOT touch the cables or anything in contact with them.
Electricity Providers by Department
Guatemala has three electricity distribution companies that collectively serve 22 departments. EEGSA handles the capital region while Energuate (through DEOCSA and DEORSA) covers the rest of the country.
| Department | Provider | Emergency Phone |
|---|---|---|
| Guatemala | EEGSA | 2277-7000 |
| Sacatepequez | EEGSA | 2277-7000 |
| Escuintla | EEGSA / Energuate | 2277-7000 / 2385-2222 |
| Quetzaltenango | Energuate (DEOCSA) | 2385-2222 |
| San Marcos | Energuate (DEOCSA) | 2385-2222 |
| Totonicapan | Energuate (DEOCSA) | 2385-2222 |
| Huehuetenango | Energuate (DEOCSA) | 2385-2222 |
| Chimaltenango | Energuate (DEOCSA) | 2385-2222 |
| Solola | Energuate (DEOCSA) | 2385-2222 |
| Suchitepequez | Energuate (DEOCSA) | 2385-2222 |
| Retalhuleu | Energuate (DEOCSA) | 2385-2222 |
| Quiche | Energuate (DEOCSA) | 2385-2222 |
| El Progreso | Energuate (DEORSA) | 2385-2222 |
| Santa Rosa | Energuate (DEORSA) | 2385-2222 |
| Jalapa | Energuate (DEORSA) | 2385-2222 |
| Jutiapa | Energuate (DEORSA) | 2385-2222 |
| Chiquimula | Energuate (DEORSA) | 2385-2222 |
| Zacapa | Energuate (DEORSA) | 2385-2222 |
| Izabal | Energuate (DEORSA) | 2385-2222 |
| Baja Verapaz | Energuate (DEORSA) | 2385-2222 |
| Alta Verapaz | Energuate (DEORSA) | 2385-2222 |
| Peten | Energuate (DEORSA) | 2385-2222 |
EEGSA serves approximately 1.2 million customers. Energuate operates across 21 of Guatemala’s 22 departments, serving approximately 1.8 million customers covering a service area of 101,914 km2 with roughly 12 million inhabitants (72% of Guatemala’s population).
Current Electricity Tariff Rates (Feb-Apr 2026)
Tariffs are regulated by the CNEE and adjusted quarterly. The current rates effective February 1 through April 30, 2026:
Social Tariff (0-300 kWh/month) – 94% of Users
| Provider | Rate per kWh | Change |
|---|---|---|
| EEGSA | Q1.42 | No change |
| Energuate DEOCSA | Q2.05 | -0.5% |
| Energuate DEORSA | Q1.98 | -0.5% |
Non-Social Tariff (300+ kWh/month)
| Provider | Rate per kWh | Change |
|---|---|---|
| EEGSA | Q1.51 | No change |
| Energuate DEOCSA | Q2.15 | -0.7% |
| Energuate DEORSA | Q2.08 | -0.5% |
INDE Subsidy: The government provides a Q900 million annual subsidy (2026) that benefits approximately 2.2 million families. Users consuming 0-100 kWh/month receive the largest discount. The subsidy amount decreases for higher consumption ranges. This is why keeping your usage below 100 kWh saves significantly.
Use our Electricity Calculator to estimate your monthly bill based on your provider and consumption level.
How to Read Your Electricity Bill
Your electricity bill (factura) contains several charges beyond just your consumption. Here is what each line means:
Bill Components
Consumo de Energia (Energy Consumption): Your kWh usage multiplied by your applicable tariff rate. The bill shows your current and previous meter readings, with the difference being your consumption for the period (usually 28-33 days).
Cargo Fijo (Fixed Service Charge): A monthly network maintenance fee. EEGSA charges approximately Q12/month and Energuate approximately Q10/month. This applies regardless of how much electricity you use.
IVA (Value Added Tax): 12% tax applied to the sum of your energy consumption and fixed charge.
Alumbrado Publico (Public Lighting Contribution): A municipal street lighting fee that varies dramatically by municipality. Some charge a percentage of your consumption (0.9% to 25%), while others charge a fixed monthly amount (up to Q78). This rate is set by your local municipal council, not by EEGSA or Energuate.
Sample Bill Calculation
For an EEGSA customer in Guatemala City using 75 kWh/month:
| Component | Amount |
|---|---|
| Energy (75 kWh x Q1.42) | Q106.50 |
| INDE Subsidy | -Q15.12 |
| Net Energy | Q91.38 |
| Fixed Charge (Cargo Fijo) | Q11.20 |
| Subtotal | Q102.58 |
| IVA (12%) | Q12.31 |
| Public Lighting (~13%) | Q13.34 |
| Total | Q128.23 |
Common Bill Issues
- Estimated readings: If the meter reader could not access your meter, the bill may be estimated. This is marked on the bill – verify against your actual meter reading.
- Cargo por mora: Late payment fee applied if you miss the due date.
- Consumption history: The bottom of your bill shows your last 3-4 months of usage in kWh, useful for spotting unusual spikes.
To download or view your bill digitally:
- EEGSA: Visit eegsa.com/consulta-de-saldos, WhatsApp 2277-7000, or use the EEGSA app
- Energuate: Visit oficinavirtual.energuate.com or WhatsApp 2385-2222
Tips to Reduce Your Electricity Bill
Guatemala has some of the highest electricity rates in Central America. Here are practical ways to lower your bill:
High-Impact Changes
Eliminate or reduce AC usage. Air conditioning is by far the largest electricity cost in Guatemala, adding Q500+ per month. If possible, use fans instead (Q33/month). Living in the highlands (Antigua, Xela, Guatemala City) naturally eliminates this need thanks to the moderate 18-25C climate.
Upgrade to a modern refrigerator. Old refrigerators can consume 2-3 times more energy than modern Energy Star models. A new efficient fridge uses about 30-40 kWh/month versus 100+ kWh for older models.
Install a solar water heater. Electric water heaters cost Q167/month to run. A solar water heater (calentador solar) costs Q3,000-5,000 to install and eliminates this cost entirely in Guatemala’s sunny climate.
Switch to LED bulbs. LED bulbs use 80% less electricity than incandescent bulbs and last 25 times longer. Replacing all bulbs in a typical home saves Q50-100/month.
Daily Habits
Use peak-hour awareness. Electricity demand peaks from 6 PM onward. Running high-consumption appliances (washing machine, iron, dryer) during daytime hours reduces strain and may help with voltage stability.
Unplug electronics when not in use. Phantom loads from standby mode can add 5-10% to your bill. Use power strips with switches for easy disconnection.
Use a pressure cooker. Reduces cooking time and energy consumption by up to 70% compared to regular pots.
Keep refrigerator at optimal temperature. Set your fridge to 3-5C (37-41F) and freezer to -18C (0F). Colder settings waste energy without better food preservation.
Protection
- Use a voltage regulator (UPS/regulador). Guatemala experiences frequent voltage fluctuations that can damage electronics. A UPS protects your equipment and prevents costly replacements. Essential for computers, TVs, and routers.
Solar Energy Alternative
Guatemala averages 5-6 peak sun hours daily, making it one of the best locations for solar energy in Central America. With electricity rates of Q1.42-2.55/kWh, the financial case for solar panels is strong.
A typical residential solar installation costs around Q8,500 per kW installed and pays for itself in 4-6 years through electricity savings. After that, your electricity is essentially free.
Guatemala’s net metering regulations allow residential solar users to feed excess energy back to the grid, earning credits on their bill. This means your meter can actually run backwards during sunny days.
Read our complete guide: Solar Panels in Guatemala: Complete 2026 Guide
Emergency Contacts
Electricity Emergencies
| Organization | Phone | Purpose |
|---|---|---|
| EEGSA | 2277-7000 | Outages & emergencies in Guatemala City area |
| Energuate | 2385-2222 | Outages & emergencies outside Guatemala City |
| CNEE | 2290-8000 | Regulator – complaints and disputes |
| CNEE WhatsApp | +502 3016-7004 | File complaints via WhatsApp |
| CNEE Email | denuncias@cnee.gob.gt | Formal complaints |
| DIACO | 2501-9600 | Consumer protection – billing disputes |
Filing a Complaint
If you have issues with your electricity service:
- First: File a written complaint with your distributor (EEGSA or Energuate). They have 7 business days to respond.
- If unresolved: File a complaint with the CNEE at 2290-8000 or denuncias@cnee.gob.gt. Download complaint forms from cnee.gob.gt.
- Consumer protection: If still unresolved, contact DIACO (consumer protection agency) at 2501-9600.
Related Resources
- Electricity Calculator – Estimate your monthly bill by provider and consumption
- Cost of Living in Guatemala – See how electricity fits into monthly budgets
- Solar Panels Guide – Complete guide to solar installation
- Internet & ISP Guide – Compare internet providers by department
- Construction Costs – Including solar panel installation costs